Client Implementation Specialist
  • England,South West,Devon,Exeter
  • Full Time, Permanent
  • £32,000 - £35,000 per annum, inc benefits
Job Description:
Client-Facing Cloud Implementation Specialist
South West (Hybrid - travel across Devon & Somerset)
£32,000 - £35,000 + benefits


The Role -
We’re looking for a Client-Facing Cloud Implementation Specialist to join a growing Digital Services team within a well-established professional services environment.
This is an excellent opportunity for someone from a technical support, MSP, or IT service background who is ready to step into a more client-facing and consultative role.
You’ll support businesses as they transition onto modern cloud accounting platforms such as Xero and QuickBooks Online, helping them through onboarding, data migration, and go-live support.
This is a hands-on role where you’ll combine technical troubleshooting, systems understanding, and client communication to deliver smooth implementations across multiple clients.


What you’ll be doing -
*Supporting clients through cloud accounting migrations (Xero & QuickBooks Online)
*Running discovery sessions to understand current systems and processes
*Helping design efficient, simplified future-state workflows
*Managing onboarding journeys from setup through to go-live
*Troubleshooting data, integration, and configuration issues
*Supporting bank feeds, chart of accounts, and system setups
*Working across internal systems and onboarding tools
*Improving data quality and supporting process standardisation
*Communicating clearly with non-technical stakeholders
*Providing support to junior team members and assisting with quality checks


Requirements -
We’re open on background - the key requirement is strong technical aptitude and communication skills.
You’ll likely have experience in:
*1st line / 2nd line IT support
*MSP / managed service provider environments
*SaaS support or software implementation roles
*Internal IT support looking to move into client-facing work


You’ll also be:
*Confident troubleshooting technical issues across multiple systems
*Comfortable speaking with clients and explaining technical concepts simply
*Interested in moving into a more consultative, client-facing role
*Open to learning new platforms (including accounting systems)
*Organised, proactive, and able to manage multiple priorities


You’ll get real variety, ownership of work, and exposure to business change projects - not just ticket-based support.
If you come from an IT support, MSP, or technical services background and are looking to step into a more client-facing implementation role working with cloud systems, we’d love to hear from you.


Apply directly or get in touch for a confidential conversation.
Job number 3654041

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Company Details:
The Curve Group
The Curve Group is a leading privately-owned provider of Recruitment and HR services. Established in 2004, we deliver configurable solutions that span...
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