Guest Services Advisor (Customer Experience)
Purfleet, Essex | Permanent | Hybrid | £23,850 PA
Are you passionate about delivering outstanding customer experiences? Do you enjoy helping people and solving problems in a fast-paced environment?
As a Guest Services Advisor (Customer Experience), you will be the first point of contact for guests, playing a vital role in ensuring every interaction is positive, professional, and memorable. This is a varied and rewarding role within a supportive, customer focused team where no two days are the same.
Key Responsibilities:
* Act as the voice of the brand across multiple channels, including telephone, email, webchat, and social media
* Manage a high volume of guest enquiries with efficiency, accuracy, and professionalism
* Proactively contact guests to collect and confirm essential travel information
* Resolve queries and issues with empathy, clear communication, and a solution focused approach
* Work collaboratively with internal teams to ensure seamless guest journeys
* Occasionally support operations at ports, airports, or onboard during special events
Skills & Experience:
* Excellent written and verbal communication skills
* Strong attention to detail and a high level of accuracy
* A genuine customer first mindset and ability to remain calm under pressure
* Confident problem solving skills and adaptability to changing priorities
* Comfortable using email platforms, CRM systems, and Microsoft Office
* A proactive team player who thrives in a collaborative environment
* We welcome applications from candidates with experience in retail or hospitality customer facing roles
* Car owner/driver desirable due to location
Working Arrangements:
* Hybrid working: 3 days office-based (Wednesday mandatory), 2 days remote
* Monday–Friday, 09:00–17:30 (1 hour for lunch)
* Occasional Saturdays: Approximately 1 in 7 with a day off during the week
* Participation in a 24-hour emergency support rota (approx. 1 in 12 weeks, additional pay provided)
**Group Assessment Date: Wednesday 4 th February 2026 – Must be available to attend**


This role is ideal for someone who enjoys variety, takes pride in delivering excellent customer service, and wants to be part of a supportive, customer focused team. If this is you, contact Julie or Aimee at One to One Personnel today on or or