Macildowie are working with this client based in Leicestershire within the professional services sector to recruit a Payroll Manager.
This is a permanent opportunity offering a competitive salary, with flexibility for full-time or part-time hours (minimum 30 hours across at least 4 days per week). The role is predominantly office-based with regular client interaction.
This position offers the chance to take a leading role in shaping and developing a well-established payroll service, with a strong focus on both team leadership and client delivery.
The OpportunityYou will be responsible for managing a portfolio of clients, ensuring payroll services are delivered efficiently and accurately, while also supporting the continued development of the team and wider function.
This is a varied role that combines operational oversight with a hands-on approach, alongside opportunities to contribute to business growth.
Key ResponsibilitiesClient Delivery & Relationship Management
*Act as a trusted advisor to clients on all payroll-related matters
*Oversee onboarding of new clients, ensuring a smooth transition and effective setup
*Support business development activity, including client meetings and system demonstrations
*Build strong working relationships and provide solutions to complex payroll queries
Payroll Operations
*Manage the delivery of multiple payrolls across varying frequencies
*Ensure compliance with current legislation and internal standards
*Review and validate more complex payroll elements
*Maintain high levels of accuracy and service delivery
*Provide additional support to clients when required
Team Management
*Lead and support a team, creating a collaborative and high-performing environment
*Oversee workload distribution and ensure deadlines are consistently met
*Provide coaching and technical guidance
*Contribute to recruitment and ongoing development of team members
Operational Oversight
*Monitor team capacity and support forward planning
*Ensure appropriate cover is in place across peak periods
*Contribute to improving processes and overall efficiency
Commercial & Growth Focus
*Support pricing reviews and client discussions
*Identify areas to expand or enhance payroll services
*Work alongside internal teams on growth initiatives
Compliance & Systems
*Ensure all payroll activity aligns with HMRC requirements
*Work across a range of payroll platforms
*Review existing processes and identify areas for improvement
About You*Experience operating at Payroll Manager or Senior Payroll level
*Strong understanding of UK payroll processes and legislation
*Previous experience managing or mentoring a team
*Comfortable working directly with clients
*Commercial awareness and a proactive mindset
*Keen to improve processes and contribute to wider business success