Location: Office-based (5 days per week)
Hours: 30 to 37.5 hours per week (flexible start and finish times)
OverviewWe are working with a growing, entrepreneurial business looking to appoint a hands-on Operations Lead to support the next stage of its development.
This is a pivotal role acting as the right-hand to the Director, taking ownership of day-to-day operations and ensuring the business runs efficiently in their absence. The position will suit someone who thrives in a small business environment and is comfortable being involved across multiple areas of the operation.
The RoleYou will oversee the day-to-day running of the business, managing a team of approximately 12 people across field-based and office-based functions, including sales support and warehouse operations.
This is a broad, hands-on role focused on bringing structure, accountability, and consistency, while ensuring the business continues to deliver against its targets.
Key Responsibilities*Oversee the day-to-day operations of the business, ensuring smooth coordination across all functions
*Manage and support a team of c.12 employees, including field-based teams, warehouse support, and sales administration
*Act as a key point of contact in the Director’s absence, ensuring continuity and decision-making
*Drive performance through the introduction and management of KPIs and reporting frameworks
*Improve systems, processes, and operational efficiency across the business
*Work closely with the sales team to maintain momentum, visibility, and delivery against targets
*Ensure clear communication and alignment between departments
*Identify operational gaps and implement practical solutions
*Lead regular meetings to track progress, accountability, and priorities
About You*Proven experience in a general management, operations, or senior leadership role
*Strong background in a sales-led or commercially driven environment
*Experience working within a small to medium-sized business, with a hands-on approach
*Confident managing both office-based and field-based teams
*Ability to implement structure, processes, and performance tracking
*Commercially aware with a focus on delivery and results
*Comfortable acting as a second-in-command to a business owner or director
*Strong communicator with the ability to hold people accountable and drive performance
Desirable (but not essential)*Experience within a product-based or project-led environment involving on-site delivery or installation-type services
*Exposure to businesses operating across sales, logistics, and operational delivery
Would suit someone that has had P&L responsibility and running an office selling a product driven service.