Service Desk Administrator
other jobs ATTEGA GROUP LIMITED
Added before 4 Days
- England,South East,Kent
- Full Time, Permanent
- £26,000 - £28,000 per annum
Job Description:
Service Desk AdministratorCrayford, Kent (Fully office based)
Up to £28,000 (depending on experience)
Monday – Friday, 08:00 – 17:00
Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford.
This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.
The RoleAs a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.
Your responsibilities will include:
*Acting as the first point of contact for client enquiries via phone and email
*Scheduling and prioritising work for engineers, including managing callouts and rotas
*Providing updates to clients via CRM systems, portals, email, and phone
*Processing engineer and subcontractor paperwork and maintaining KPI trackers
*Raising purchase orders and processing invoices
*Producing quotations following engineering visits
*Running reports, analysing data, and supporting management with insights
*Preparing and presenting monthly reports
*Investigating and resolving customer issues efficiently
About You:*Have previous experience in a Service Desk, Helpdesk, or Coordinator position
*Be comfortable working in a fast-paced, high-pressure environment
*Have strong organisational skills with excellent attention to detail
*Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
*Possess strong written and verbal communication skills
*Have a professional and friendly telephone manner
*Be proactive, adaptable, and customer-focused
*Be able to work both independently and as part of a team
What’s in it for You?*Salary up to £28,000 depending on experience
*25 days holiday + bank holidays
*Birthday day off
*Pension scheme
*Healthcare scheme (after qualifying period)
*Employee perks platform
*Regular company social events
*Ongoing training and development opportunities
*Supportive and friendly working environment
Up to £28,000 (depending on experience)
Monday – Friday, 08:00 – 17:00
Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford.
This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.
The RoleAs a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.
Your responsibilities will include:
*Acting as the first point of contact for client enquiries via phone and email
*Scheduling and prioritising work for engineers, including managing callouts and rotas
*Providing updates to clients via CRM systems, portals, email, and phone
*Processing engineer and subcontractor paperwork and maintaining KPI trackers
*Raising purchase orders and processing invoices
*Producing quotations following engineering visits
*Running reports, analysing data, and supporting management with insights
*Preparing and presenting monthly reports
*Investigating and resolving customer issues efficiently
About You:*Have previous experience in a Service Desk, Helpdesk, or Coordinator position
*Be comfortable working in a fast-paced, high-pressure environment
*Have strong organisational skills with excellent attention to detail
*Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
*Possess strong written and verbal communication skills
*Have a professional and friendly telephone manner
*Be proactive, adaptable, and customer-focused
*Be able to work both independently and as part of a team
What’s in it for You?*Salary up to £28,000 depending on experience
*25 days holiday + bank holidays
*Birthday day off
*Pension scheme
*Healthcare scheme (after qualifying period)
*Employee perks platform
*Regular company social events
*Ongoing training and development opportunities
*Supportive and friendly working environment
Job number 3655826
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Company Details:
ATTEGA GROUP LIMITED
Company size: 5–9 employees
Industry: Recruitment Consultancy
Attega Group, your new recruitment partnerOur team of professionals, with industry experience, are committed to helping you through the recruitment pr...