Senior Customer Service Advisor
Location: Watford (walking distance to town centre)
Hours: Monday to Friday, 9:00am – 5:30pm
Type: Full-time | Office-based (no hybrid or remote working)
An experienced Senior Customer Service Advisor is required to join a busy, hands-on and friendly office environment based in Watford. This role sits within a global business with offices in Watford, the USA, and Australia, offering a varied and fast-paced workload within a supportive team.
You will be working closely with a team of 10 office-based staff, supporting customers and internal teams while taking full ownership of orders and customer queries
Key Responsibilities:
*Managing a high volume of customer enquiries via email
*Answering queries and providing clear, professional customer support
*Creating and managing quotations
*Processing online orders
*Creating new orders and managing special orders
*Creating stock codes
*Booking stock in and out
*Allocating and dispatching orders
*Liaising with UK warehouse staff
*Updating customers on order progress and timelines
Skills & Experience Required:
*Previous experience in a customer service or order processing role
*Proficiency in SAGE 200 is essential
*Confident communicating with customers at all levels, from CEOs to office staff
*Excellent written communication skills, particularly email correspondence
*Highly articulate, sensible, and calm under pressure
*Strong multitasking and organisational skills
*Hands-on approach with a willingness to roll sleeves up and muck in where required
*A good sense of humour and positive, team-focused attitude
Working Environment:
*Office-based role, 5 days per week (Monday to Friday)
*Smart casual dress code
*Friendly, collaborative team environment
*Kitchen facilities on site
*Free on-site parking
*Convenient location within walking distance of Watford town centre
Benefits:
*28 days holiday including bank holidays
*Office closure during the Christmas period
*2 additional days for Mental Health Awareness to be taken six months apart.
*Secure, stable role within a growing global organisation
If you are a capable, experienced Senior Customer Service Advisor who thrives in a busy environment and enjoys being part of a team that works hard but has fun along the way, we would love to hear from you.
Apply now by submitting your CV.