Membership & Branch Support Executive
Permanent
£36,000
Hybrid working – 2 days London office / 3 days home based


Are you a highly organised individual with strong stakeholder management skills and experience supporting projects, events, or committees?
This is an exciting opportunity to join a friendly, professional, and well-established membership organisation with a collaborative culture and a strong sense of community. Supporting a global network of over 100 branches, this is a varied role where you will work closely with volunteers, committees, and internal teams to drive engagement, support events, and contribute to key projects across the organisation.


Main Duties & Responsibilities
*Provide ongoing support to new and existing branches within a global network.
*Act as a key point of contact for branch committees, supporting day-to-day queries as well as longer-term initiatives.
*Lead and support branch-related projects, including planning, coordination, and tracking progress to ensure successful delivery.
*Act as Committee Secretary for key committees, including coordinating meetings, taking minutes, and tracking actions.
*Support branches with event promotion, programme development, and member communications.
*Assist in the development and launch of new Chapters and Branches, including guidance on business planning and setup.
*Maintain accurate branch records and data within the CRM system (Salesforce experience desirable).
*Support reporting and performance tracking of branch activity, contributing to dashboards and insights.
*Work closely with Marketing to support campaigns related to branch and member engagement.
*Collaborate with Membership, Marketing, and Events teams to align activity and improve overall member experience.
*Attend events, committee meetings, and networking functions as required.
*Ensure compliance with governance, policies, and procedures, including election protocols.


Experience Required
*Experience working within a membership organisation or supporting committees
*Experience leading or supporting projects, with the ability to manage multiple priorities.
*Strong interpersonal skills and confidence engaging with a wide range of stakeholders, including at events.
*Excellent organisational and time management skills, with the ability to meet tight deadlines.
*Experience of working in a support role (e.g. team support, coordinator, PA/EA or similar).
*Competence in Microsoft Office, including Excel, and experience using databases/CRM systems.
*Experience in writing marketing copy or supporting email campaigns (desirable).
*Excellent written and verbal communication skills.