IT Service Delivery Manager
Location: Nr Cardiff (Hybrid)
Salary: £46,500 + Bonus + Benefits

The Opportunity
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.

What You’ll Do
*Lead service onboarding and go?live activities
*Manage day?to?day service delivery across multiple accounts
*Produce and present monthly service performance reports
*Maintain service documentation, registers, and action plans
*Manage change requests and ensure process compliance
*Identify and implement service improvements
*Work closely with technical, solutions, and sales teams
*Support customer meetings, service reviews, and account development

What You’ll Bring
Essential:
*Experience in Service Delivery Management
*Strong background in IT & communications managed services
*Excellent customer?facing and relationship?building skills
*Confident with Excel, PowerPoint, Visio, Power BI and Word
*ITSM experience
*Security Cleared or willing to obtain clearance

Desirable:
*ITIL Foundation (v3 or v4)
*Experience in SIAM environments
*Process design and improvement skills

Who You Are
*Customer?focused, proactive, and solutions?driven
*Strong communicator who can simplify technical information
*Calm under pressure and able to juggle multiple accounts
*Analytical, organised, and committed to continual improvement
*Professional, confident, and effective in client?facing situations


You’ll join a forward?thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.