Salary: £30,000–£36,000 dependent on experience
Hours: Monday–Friday 08:30–17:30, with flexibility depending on operational needs
Contract: Permanent, Full Time
Location: Milton Keynes (site-based)

Technical Account Coordinator

About the Role

We are recruiting for a Technical Account Coordinator to join our Quality Assurance team. You will bring your excellent communication skills, attention to detail and proactive approach to the role, ensuring the manufacturing processes we use to make our delicious Brioche products remain aligned with customer requirements.

Location/Contract Type: Milton Keynes / Site-based – Full Time / Permanent.

Benefits
*Performance-related bonus
*Company Pension Plan
*Personal Health Plan
*Discounts on shopping and gym membership
*Company Sick Pay and Income Protection Plan
*Life Assurance (subject to length of service)

Please note: We are currently not able to support visa sponsorship for this position.

Key Responsibilities
*Build and nurture strong partnerships with key customer stakeholders, ensuring seamless alignment with their strategic objectives and long-term business priorities
*Lead resolution of complex customer technical issues, managing expectations with professionalism and ensuring high levels of customer satisfaction
*Provide expert technical support to Sales teams, strengthening the commercial relationship and contributing to successful customer outcomes
*Collaborate closely with production teams across France and the UK, ensuring sites fully understand and apply customer Codes of Practice, standards and requirements
*Contribute to cross-functional projects across bakery sites, ensuring tasks are completed accurately and on time
*Create and maintain high-quality specifications, ensuring accuracy and compliance, including artwork validation
*Analyse customer KPIs to identify trends and deviations, recommending and implementing effective corrective actions
*Coordinate consumer complaint investigations, ensuring root-cause analysis is completed and delivering clear, professional responses based on findings
*Support and lead customer accreditation, regulatory audits and customer visits, showcasing site capabilities and ensuring compliance with required standards
*Maintain up-to-date knowledge of relevant bakery regulations, food safety standards and compliance requirements
*Continuously develop technical and factory knowledge, staying aligned with evolving factory processes and customer requirements

About You
*Solid technical background, with experience in a hands-on technical role
*Food science degree or equivalent, demonstrating a strong understanding of product quality and food manufacturing
*Excellent communication skills and a positive attitude, able to build strong relationships at all levels across the business
*Methodical, organised and proactive, capable of working independently as well as collaboratively within a team
*Flexibility to travel occasionally to French sites
*Adaptable and comfortable in a dynamic, fast-moving environment, with a willingness to take on new challenges
*Intermediate French language skills would be a strong advantage, but are not essential
*Strong attention to detail, ensuring accuracy and consistency in all tasks
*Confident using MS Office tools, with good IT literacy

About Brioche Pasquier

This is your opportunity to work for one of the largest food manufacturers in Europe, Brioche Pasquier. We have been present in the UK for over two decades and sell a range of French bakery products to major UK food retailers, wholesale and food service markets.

The company remains family-run, with a culture that reflects the closeness and respect this brings, supported by a history dating back to 1936. We are a growing international business with a strong manufacturing presence across Europe, South Korea and the USA, and product availability in over 50 countries worldwide.

Our 240,000 sq. ft. technologically advanced production facility supports the UK market and enables the continued strong growth of the business.

This is a fantastic opportunity to join a category-leading brand at an exciting stage in the company’s history.
You may have experience in the following: Technical Account Coordinator, Technical Account Manager, QA Account Coordinator, Quality Assurance Coordinator, Technical QA Executive, Food Technical Coordinator, Food Quality Coordinator, Customer Technical Coordinator, Technical Compliance Coordinator, Food Manufacturing QA.

REF-227 976