Job Role: Customer Service/Contact Centre Advisor
Location: Burnley
Job Type: Temporary 6 - 12 Month Contract (Reviewed)
Working Pattern: Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours
Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks
Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
***DBS and Financial Fit checks required***
Duties:
*Receiving inbound calls regarding technical enquiries
*Manage the timely resolution of customer concerns
*Providing advice and guidance
*Taking payments over the phone
*Updating customer details on the internal bespoke system
*Contacting customers regarding alerts on their account
*Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
*Produce and despatch personalised customer communications being fully compliant to GDPR
*Security checks over the phone with customers
*Manage customer and colleague expectations through good quality communication
*Closing down alerts on the system
*Providing information for reports to team leaders / managers
*Other duties as outlined by line manager
Key Skills:
*Previous experience of working in a service delivery environment is essential
*Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
*Attention to detail is essential
*Ability to work under pressure and act decisively
*Ability to communicate with members of the public and have the ability to defuse situations
*A flexible can-do attitude and professional
*Excellent communicator, written and verbal
*Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
*Working to targets
Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.