Head of Operations (Fulfilment & Logistics) | Greater Manchester | £90kThe OpportunityA high-growth, founder-led consumer brand is looking for a Head of Operations to take full ownership of warehouse, fulfilment and outbound logistics.
The business has scaled rapidly through digital channels and now needs a leader who can bring structure, improve performance, and build an operation that can handle continued growth and demand volatility.
This is a hands-on leadership role with real influence, combining strategy, execution, and team leadership.
The Role*Own the operation end-to-end, from inbound stock through to customer delivery
*Lead a fast-paced warehouse and fulfilment function, improving speed, accuracy and efficiency
*Take full ownership of 3PL and carrier relationships - including SLAs, performance and commercial terms
*Build strong, accountable partnerships while holding providers to high standards
*Develop capacity plans to handle peaks, promotions and demand spikes
*Shape the logistics network (in-house vs outsourced, future scalability, automation)
*Lead and develop operational teams, creating clear accountability and structure
*Work cross-functionally to align operations with trading plans and growth
What Success Looks Like*A scalable, well-structured operation with clear ownership
*Strong 3PL and carrier performance
*Improved fulfilment speed, accuracy and delivery
*Reduced operational firefighting during peak
*An operation that supports, not limits, growth
About You*Proven experience owning warehouse and logistics operations end-to-end
*Background in high-volume e-commerce, retail or consumer brands
*Strong experience managing 3PLs and carrier relationships
*Comfortable operating at both strategic and hands-on levels
*Calm, decisive, and able to deliver in fast-moving environments
Why Join*True ownership of operations
*High-growth, high-impact environment
*Opportunity to build and scale a best-in-class function


BH35967