*Head of Shared Service Centre - 12 Months FTC
*Fully remote based in UK with occasional travel to London & Europe
*Lead a transformation project focused on process standardisation and centralisation
*Ownership of 150 / 200 fte Shared Service Centre
*£85,000 - £100,000 plus extensive benefits
Client Details
Page Group are proud to be working in partnership with a globally renowned client, who are an industry leader within the professional services space. As the business embark on a period of growth and transformation, they are looking to appoint a Head of Shared Service Centre on a 12 Months FTC to lead a 150 / 200 fte Shared Service function, & own the transformation project to standardise process, centralise certain workflows, and review current process maps to improve efficiency
Description
*Oversee the operations of the 150 / 200 fte Shared Service Centre, ensuring efficiency and quality in service delivery to all clients
*Drive continuous improvement and operational excellence activities across the function leading to high-quality, cost-effective, and efficient services across the organisation
*Define, monitor, and performance manage the SSC managers team against agreed KPIs focused on Quality and Efficiency
*Review, refine, create and improve process maps across the SSC that support business wide objectives, increasing operational efficiency and output & client satisfaction
*Direct management for the P&L across the SSC
*Develop the Shared Service Centre strategy and implementation road-map. Work collaboratively with the business unit managers and SSC managers to transition all in scope activity and tasks to the Shared Services teams in a planned and effective way
*Ensure the business & SSC adapts to provide a standardised service across different countries and client bases


*Develop and implement strategies and policies to optimize SSC performance, drive operational excellence, and achieve cost savings
*Establish and maintain strong relationships with internal stakeholders to understand their needs and continuously improve service levels
*Prepare regular reports and present operational updates and improvement plans to senior leadership
*Lead process standardization, automation, and digital transformation initiatives to enhance productivity and service quality
Profile
*Experience leading a Shared Service Centre or similar function
*Proven record of leading transformation across large operations
*Extensive stakeholder engagement across C-Suite level
*Strong knowledge and understanding of service delivery models
*Analytical approach to making data driven decisions
*Excellent communicator


Job Offer
The role of Head of Shared Service Centre will join a global powerhouse in the professional service sector.
Based remotely in the UK, the role will require travel occasional to London & Europe
£85,000 - £100,000 depending on experience including excellent benefits including Private Medical Insurance, Life Assurance x4, 25 days holiday plus birthday & ability to buy/sell 5 days, up to 15% pension, flexible working programme and a whole host of salary sacrifice benefits.


*Please note - due to the urgency of the role, only candidates with notice periods 1 month or less will be considered*