Our client is looking for a Business Quality Officer who will be responsible for reviewing and checking client cases prior to submission, ensuring all recommendations align with regulatory requirements, internal standards, and house views.
You will assess whether cases can be signed off or require further work, and provide clear, constructive feedback to advisers and paraplanners. This role involves working closely with teams across training & compliance, technical, and paraplanning functions.
Key Responsibilities:
*Review and assess client cases pre-sale
*Ensure recommendations meet regulatory and internal standards
*Provide clear written and verbal feedback to advisers and paraplanners
*Manage and prioritise workload via team inbox
*Identify cases requiring further work or escalation
*Support continuous improvement of internal processes
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Requirements:
*Good understanding of pensions and investments
*Experience in a compliance, file checking, or similar role
*Ideally diploma qualified (or working towards)
*RO2 and R04 (or working towards) desirable
*Pension transfer knowledge is advantageous
*Strong IT skills and ability to review complex documentation
*Excellent attention to detail and communication skills
*Ability to provide tactful and constructive feedback
Benefits:
*Life assurance (4x salary)
*Income protection (75%)
*Critical illness cover (£50,000)
*Private medical insurance
*Pension (6%)
*25 days holiday + 8 bank holidays
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Additional Information:
*Structured training and development programme
*Access to internal technical resources and standards
*Pension transfer work will be a key focus
*Role includes KPIs around quality and productivity
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Start Date: ASAP
If you’re interested, please get in touch with Josie at Artemis Recruitment.