The OpportunityAn exciting opportunity has arisen for an Assistant Property Manager to join a growing and professional property management team. This role is ideal for someone with strong organisational skills and a passion for delivering excellent customer service while managing a varied residential portfolio.
You will play a key role in supporting the management of properties, ensuring maintenance issues are handled efficiently, compliance is maintained, and residents receive a high standard of service.
Key Responsibilities*Manage a portfolio of residential properties, ensuring high standards of service are delivered
*Oversee reactive maintenance, raising job orders and coordinating contractors effectively
*Act as a key point of contact for residents, leaseholders, and clients
*Respond to customer queries via phone and email within agreed timeframes
*Provide regular updates to customers on ongoing works, projects, and queries
*Conduct site visits and produce detailed reports within set deadlines
*Coordinate major works, ensuring all legal notices and processes are followed
*Liaise with contractors, obtain quotes, and ensure value for money
*Assist with budgeting and monitor expenditure against budgets
*Support the preparation and distribution of newsletters and resident communications
*Attend and support resident meetings, AGMs, and client meetings, including minute taking
*Manage insurance claims and related processes where required
Compliance & Administration*Ensure properties remain compliant with all relevant legislation including H&S, Fire Risk Assessments, and asbestos regulations
*Maintain accurate records, documentation, and reports within internal systems
*Ensure all documentation, contracts, and communications are stored correctly
*Produce reports, budgets, and updates in line with deadlines
*Support the preparation of seller packs and property-related documentation
What We’re Looking For*Previous experience in property management or a similar role
*Good understanding of residential property management processes and compliance
*Strong organisational skills with the ability to manage multiple tasks
*Excellent communication skills, both written and verbal
*Ability to work independently and manage workloads effectively
*Proactive and customer-focused approach
*Experience using property management systems (e.g. Qube) desirable
*Working knowledge of Microsoft Office (Word, Excel)
Desirable*Progress towards or completion of a recognised property qualification (e.g. IRPM)
*Experience managing budgets and contractor relationships
Personal Attributes*Professional, reliable, and detail-oriented
*Strong problem-solving skills and ability to adapt to changing priorities
*Team player with a positive and proactive attitude
*Committed to continuous learning and development
What’s on Offer*Opportunity to develop within a growing property management team
*Ongoing training and professional development
*Varied and fast-paced role with real responsibility
*Supportive and collaborative working environment