Customer Service Advisor
other jobs Employment Specialists Ltd
Added before 3 Days
- England,East of England,Essex,Colchester
- Full Time, Permanent
- £25,000 - £27,000 per annum
Job Description:
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.
This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it’s right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).
What you’ll be doing as a Customer Service Adviser:
You’ll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.
*Handling inbound and outbound calls, providing a professional and personable service
*Producing Insurance quotations and converting opportunities into new and additional business
*Supporting renewals and retention, building strong customer relationships
*Processing mid-term adjustments and customer instructions accurately
*Identifying cross-sell opportunities and making introductions where appropriate
*Recording and managing leads and activity using a CRM system
*Building product knowledge over time with structured training and coaching
*As you develop, supporting smaller business customers (training provided)
What we’re looking for to be a Customer Service Adviser
*Previous Insurance customer service experience (motor/home Insurance ideal)
*Comfortable with sales conversations, including upsell and cross-sell
*Confident communicator (verbal and written) with a strong telephone manner
*Good IT skills and the ability to learn new systems quickly
*Organised, reliable and able to manage your own workload
*A positive, "can-do" approach and enjoyment of working in a small team
Benefits
*£25,000-£27,000 + bonus (depending on experience)
*Full training & development (technical knowledge, sales skills)
*Support towards CII qualifications
*Supportive, friendly working environment
*25 days holiday + bank holidays
*Free parking (Great Tey area)
*Company pension scheme
This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it’s right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).
What you’ll be doing as a Customer Service Adviser:
You’ll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.
*Handling inbound and outbound calls, providing a professional and personable service
*Producing Insurance quotations and converting opportunities into new and additional business
*Supporting renewals and retention, building strong customer relationships
*Processing mid-term adjustments and customer instructions accurately
*Identifying cross-sell opportunities and making introductions where appropriate
*Recording and managing leads and activity using a CRM system
*Building product knowledge over time with structured training and coaching
*As you develop, supporting smaller business customers (training provided)
What we’re looking for to be a Customer Service Adviser
*Previous Insurance customer service experience (motor/home Insurance ideal)
*Comfortable with sales conversations, including upsell and cross-sell
*Confident communicator (verbal and written) with a strong telephone manner
*Good IT skills and the ability to learn new systems quickly
*Organised, reliable and able to manage your own workload
*A positive, "can-do" approach and enjoyment of working in a small team
Benefits
*£25,000-£27,000 + bonus (depending on experience)
*Full training & development (technical knowledge, sales skills)
*Support towards CII qualifications
*Supportive, friendly working environment
*25 days holiday + bank holidays
*Free parking (Great Tey area)
*Company pension scheme
Job number 3664910
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Company Details:
Employment Specialists Ltd
With over 30 years of recruitment experience we are able to help and advise candidates of all levels. Our Consultants have all worked within the indus...