Time Appointments are working on behalf of a successful freight forwarding business in Felixstowe who are seeking an Operations Manager to join their close-knit team. This role would be an ideal next step for an experienced Operations Supervisor, or similar, looking to take the next step in their career.


This is a hands-on operational role, where you’ll be fully responsible for managing the day-to-day operations of the UK branch, and leading by example while still being actively involved in driving sales and progressing the business towards success.


Key Duties & Responsibilities:
*Overseeing the daily operations of the UK branch, covering import/export movements
*Leading, motivating, and developing the operations team, setting clear performance expectations
*Ensuring efficient handling of shipments, meeting service levels, deadlines, and customer expectations
*Maintain strong relationships with carriers, agents, and key customers
*Actively contributing to business growth through client engagement and new business development
*Managing and developing key customer accounts
*Preparing and presenting quotations, negotiating rates, and maximising profitability
*Supporting the wider business in achieving revenue and margin targets


The Ideal Candidate:
*Extensive transport and freight forwarding experience, with a strong commercial mindset
*Proven experience in a Supervisory role, or similar, within freight forwarding, and ready to step up in a more senior position
*Experience in successfully leading, motivating, and developing an operations team towards success
*Fully competent in all aspects training and coaching employees
*Excellent business acumen, along with an energetic and confident nature to drive staff towards success
*Strong understanding of UK continent customs requirements
*Strong sales and negotiation abilities, comfortable providing quotes and advising customers
*Hands-on approach with excellent problem-solving skills
*Able to communicate confidently with clients and colleagues
*Positive, team-focused attitude and desire to grow with the business