Customer Service Administrator


Monday-Friday – 8.30am to 5.00pm Monday to Thursday (1hr for lunch) and 8.30am to 4.30pm on a Friday (30 mins for lunch).


4-6 weeks work could be extended.


We are looking to recruit a Customer Service Administrator to join our busy and friendly Customer Service Team.
This role is primarily administrative and will involve working extensively within our internal systems to ensure all data is accurate and up to date. A key part of the position will be liaising with our sub-contractors to chase outstanding jobs and close them off efficiently.
Although the role is largely office-based and system-focused, there may be occasions where you will need to speak with customers, depending on team resources. As such, you will need to be confident and comfortable picking up the phone and speaking to people when required.
Key Responsibilities:
*Carrying out a wide range of administrative duties within the Customer Service Team
*Updating and maintaining accurate records across internal systems
*Contacting sub-contractors to query outstanding jobs and progress or close tasks
*Ensuring all work is completed accurately and in a timely manner
*Providing occasional support with customer contact when needed
The Ideal Candidate Will Have:
*Strong administrative experience with high attention to detail
*Excellent IT and system skills, with confidence using a range of internal systems
*Clear and confident communication skills, both written and verbal
*The ability to manage phone calls professionally and with ease
*A proactive, organised approach and willingness to support the wider team
If you are highly organised, technically confident, and enjoy working in a role where accuracy and communication are key, we would love to hear from you.














For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge
Please also request Andrea or Maxine on Linkedin