Housing Resolutions Officer (Temporary Contract)
Location: Wembley (Hybrid Working)
Contract: Temporary – Immediate Start until at least October
Hours: Monday to Friday, 36 hours per week
Pay Rate:
*£21.41 per hour PAYE
*£28.19 per hour Umbrella
The Role
A London Local Authority is seeking an experienced Housing Resolutions Officer to join their Housing Needs Service on a temporary basis. The role will focus on supporting households in temporary accommodation and ensuring timely move-on into settled housing, in line with homelessness legislation and statutory guidance.
This is a hybrid role, with some on-site presence required in Wembley.
Job Purpose
You will provide comprehensive housing options advice to households living in temporary accommodation, promoting effective move-on into suitable settled housing options including the private rented sector, intermediate housing and social housing.
You will also:
*Undertake suitability of accommodation reviews
*Investigate fear of violence and domestic abuse cases
*Manage tenancy enforcement activity
*Work closely with accommodation providers and internal services
*Support tenancy audits and promote effective management of temporary accommodation
Key Responsibilities
*Visit households in temporary accommodation to provide housing options advice and manage expectations based on need, priority and affordability
*Support households to engage with the Housing Register and bidding process in partnership with the Lettings team
*Signpost and refer clients to relevant agencies including employment, training, children’s services, adult social care and supported housing
*Provide advice on welfare reform, benefits and employment opportunities
*Encourage compliance with licence and tenancy conditions and take enforcement action where serious breaches occur
*Make legally compliant decisions on refusal of temporary accommodation, discharge of duty, appeals and reviews
*Investigate domestic violence and fear of violence cases and manage safeguarding risks
*Reduce use of high-cost emergency accommodation and promote value-for-money use of the TA budget
*Carry out tenancy audits and investigate suspected abandonment, subletting, misuse or fraud
*Respond to complaints, enquiries and correspondence from clients, MPs, elected members and the Ombudsman
*Liaise with landlords and providers regarding disrepair, infestations and compliance issues
*Ensure properties meet safety and compliance standards including gas and electrical certification
*Maintain accurate records and produce reports to support service performance monitoring
*Build strong working relationships with stakeholders to deliver high levels of customer satisfaction
Essential Requirements
*Significant experience working in homelessness, housing options or temporary accommodation within a local authority
*Strong working knowledge of Housing Act 1996 (as amended), homelessness legislation and Suitability Order
*Confident decision-maker with excellent written communication skills
*Ability to work effectively in a fast-paced, pressured environment
*Basic DBS requirement
Why Apply?
*Immediate start opportunity
*Competitive hourly rates
*Hybrid working arrangement
*Long booking with potential extension
*Opportunity to make a real impact supporting vulnerable households