Apprentice Planning Officer
Location: Blackpool
Salary: £21,021


You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximised productivity, ensuring appointment are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards are maintained to increase customer satisfaction.


What you’ll be doing as an Apprentice….
*Proactively manage repairs for in house operatives to maximise productivity and reduce/recover out of target jobs.
*Ensure appointments are made and kept within agreed service standards and KPI’s, keeping customers informed with any changes to the schedule within a timely manner.
*Schedule jobs based on priority, skill set, availability, location and customer needs, utilising relevant contractors when required.
*Update housing management and scheduling systems with accuracy in record keeping in real time.
*Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
*Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
*Working to support the wider planning team as and when required


What We are looking for.......
*A commitment to providing excellent customer service
*A team player who brings a positive, helpful attitude
*Someone who is flexible and adaptable
*A good listener who takes pride in detail and follow-through
*Someone open to learning and developing their skills and experience
*Someone who demonstrates Initiative


What you’ll need….
*Curious, can-do attitude and a desire to make a difference
*Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
*Excellent written and verbal communication skills
*Keen eye for detail and good organisational skills
*GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
*Comfortable using Microsoft Office tools (Outlook, Word, Excel)
*Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
*Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy


How we support you and your career….
*A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
*Full equipment to help you perform best at your role
*Dedicated time each week for studying and learning
*Mentorship and line management from senior professionals
*A warm, inclusive team where your ideas and growth matter
*Opportunities to shadow across the business and contribute to the social housing sector
*Access to our Growing Greatness talent programme including workshops, networks, and development activities
*Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress


Closing date: 11th May 2026
Shortlist date: 12th May 2026
Interview date: Assessment Day: Early June/ Final Stage Interview: June 2026