HR Operations Manager
£46,000 per annum
Chelmsford, Essex
Monday-Thursday: 8:30am-5pm | Friday: 8:30am-4:30pm
My client is seeking an experienced HR professional to lead their HR operations and wellbeing services. This role plays a key part in creating a positive, high performing workplace where staff feel supported, engaged and able to thrive.
You will oversee day-to-day HR services, provide expert advice to managers, and help shape people initiatives that support performance, wellbeing and compliance across the business.
Key Responsibilities
*Managing a HR Adviser and HR Apprentice
*Lead and manage the day-to-day delivery of HR services
*Coach and support the HR team to deliver a professional, people focused service
*Improve HR processes to enhance efficiency and the employee experience
*Provide practical, clear HR advice on issues such as absence, performance, conduct, capability and wellbeing
*Support and coach managers to handle people matters confidently and consistently
*Manage and oversee complex employee relations cases
*Ensure HR practices comply with employment law, safeguarding requirements and business policies
*Act as Deputy Staff Safeguarding Lead and respond appropriately to concerns
*Support organisational change processes in line with legislation and policy
*Contribute to probation, appraisal, performance review and mandatory training processes
*Help develop and deliver staff engagement and wellbeing initiatives
*Coordinate wellbeing activities, benefits and resources (e.g. Perkbox)
*Support staff with health disclosures and reasonable adjustments, ensuring duty of care is met
*Promote an inclusive, supportive and respectful workplace culture
*Maintain accurate HR data and produce reports to identify trends and risks
*Support HR projects and wider people initiatives
*Keep HR policies and procedures up to date
*Maintain professional knowledge through CPD and mandatory training

The ideal candidate
*CIPD Level 5 and above (or equivalent) essential
*Proven experience in HR management, generalist role providing solution focussed practical HR advice.
*Experience of working within a highly regulated sector (e.g education, healthcare, social care or financial services)
*Practical knowledge and experience of employment legislation, application and compliance
*Experience of being a designated safeguarding lead.
*Experience of developing / implementing HR systems and databases
*Up to date knowledge of employment legislation and public sector statutory duties
*Ability to build strong, credible working relationship and coach and mentor managers.
*Proactive and solutions-focussed, with a drive to continuously improve processes and candidate experience.
*Resilient and adaptable, comfortable working at pace and responding to changing priorities.
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