Our client a leading UK-based, family-run company known for our customer-first approach and commitment to quality. Recently recognised as a Great Place to Work, are looking for a Customer Resolution Specialist to join their Norwich-based team.
This full-time role (Monday–Friday, 37.5 hours/week) involves handling customer queries, managing accounts, reviewing service charges, supporting audits, and processing CCTV requests. Full training is provided — value attitude and problem-solving skills over industry experience.
Key Responsibilities
*Set up and manage customer accounts and permits.
*Respond to queries with empathy and professionalism.
*Support audits, data accuracy, and site integrity.
*Process service charges and appeals fairly.
*Handle CCTV requests in line with GDPR.
*Maintain accurate records and collaborate across teams.
Skills & Requirements
*Strong communication and problem-solving skills.
*Comfortable with Microsoft 365 and handling sensitive data.
*Team player with a calm, customer-focused approach.
*Full UK driving licence (occasional site visits).
What You Will Receive
*Competitive salary of £25,000–£27,000 per annum, based on experience (discussed at interview stage).
*33 days of annual holiday leave per year (inclusive of public bank holidays).
*Additional day off for your birthday each year.
*Top Tier Package with Perkbox, our Reward and Recognition Platform.
*Life assurance cover scheme with Canada Life (£25,000 payable benefit).
*Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life.
*Group Pension scheme.
*Continuous development environment.
*Great Places to Work Certified (2025).
*Living Wage Foundation Member.
Interested?
Please call Michelle Topley on or email your CV to . Alternatively apply online.