Pertemps are pleased to present an excellent opportunity for an organised, detail-focused Scheduler to join our client’s busy Scheduling team.

In this role, you will play a key part in coordinating planned maintenance, small works and emergency callouts, ensuring tasks are accurately scheduled and dispatched to the appropriate engineers. You will also act as a first point of contact for customers, handling enquiries with professionalism and efficiency.

Key Skills & Experience Required:
*Strong customer service skills with experience in a busy office environment
*Quick learner with a positive, proactive approach
*Able to work effectively in a fast-paced setting, both independently and within a team
*Competent IT skills, including Microsoft Office
*Excellent organisational and planning ability
*High level of accuracy and attention to detail
*Clear and confident communication skills, both written and verbal

Main Responsibilities:
*Prioritising and scheduling works in line with system requirements
*Coordinating jobs based on engineer location, availability and qualifications
*Responding promptly to emergency callouts and meeting SLA requirements
*Managing queries arising from scheduled works and escalating where necessary
*Providing engineers with clear instructions to minimise repeat visits
*Ensuring customers receive all relevant information relating to their works
*Handling incoming customer calls and directing enquiries appropriately
*Completing and updating Excel spreadsheets
*Assisting with reception duties, including greeting visitors and answering calls
*Updating the company system and ensuring timely invoicing of completed works