Customer Service Manager
other jobs Faith Recruitment
Added before 1 Days
- England,South East,Surrey,Guildford
- Full Time, Permanent
- £37,000 per annum
Job Description:
Customer Services Manager
Guildford
£37,000
An excellent opportunity for an experienced Customer Services Manager to lead a fast paced customer service team, ensuring a smooth end-to-end customer experience from order processing to aftercare.
Key Responsibilities
*Manage daily fulfilment operations, including order processing and routing
*Oversee customer service across multiple channels and handle escalations
*Monitor performance against KPIs (SLAs, accuracy, customer satisfaction)
*Lead, coach, and develop operational teams
*Identify and implement process improvements
*Work with internal teams to ensure efficient service delivery
About You
*Proven experience in team management in a customer services environment
*Strong leadership and organisational skills
*Customer-focused with excellent communication
*Analytical and confident using data to drive decisions
*Experience with CRM or similar systems
Qualifications
*GCSEs/A-Levels (or equivalent)
*Relevant management or improvement qualifications desirable
Guildford
£37,000
An excellent opportunity for an experienced Customer Services Manager to lead a fast paced customer service team, ensuring a smooth end-to-end customer experience from order processing to aftercare.
Key Responsibilities
*Manage daily fulfilment operations, including order processing and routing
*Oversee customer service across multiple channels and handle escalations
*Monitor performance against KPIs (SLAs, accuracy, customer satisfaction)
*Lead, coach, and develop operational teams
*Identify and implement process improvements
*Work with internal teams to ensure efficient service delivery
About You
*Proven experience in team management in a customer services environment
*Strong leadership and organisational skills
*Customer-focused with excellent communication
*Analytical and confident using data to drive decisions
*Experience with CRM or similar systems
Qualifications
*GCSEs/A-Levels (or equivalent)
*Relevant management or improvement qualifications desirable
Job number 3670680
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Company Details:
Faith Recruitment
If you can imagine a recruitment business with the attitude, capability & environment of a management consultancy then you won?t be totally surprised ...