Job Title: Technical Operations Manager
Location: EMEA (Stockholm / London preferred) | Flexible / Remote
The Role We are looking for a highly motivated Technical Operations Manager to be the linchpin of our creator payment systems.
What You’ll Do
*Serve as the central point of contact for complex creator payment, tax, and onboarding escalations.

*Manage and prioritize technical support queues (e.g., Jira), diagnosing "unpayable" statuses and system errors.

*Utilize SQL and internal financial tooling to investigate data issues, clean up legacy creator profiles, and ensure compliance.

*Partner cross-functionally with Engineering, Finance, and Product to resolve major payout incidents and build a roadmap for better automation.

*Develop playbooks, FAQs, and standard operating procedures (SOPs) to minimize escalations and empower L1/L2 support teams.

What You Bring
*A strong background in Technical Support, Product Operations, or FinOps-preferably within a fast-paced tech, creator economy, or fintech environment.

*High proficiency in ticketing systems and managing technical escalations.

*Foundational SQL skills; you are comfortable querying databases to investigate the root cause of an issue.

*Exceptional organizational skills and an analytical mindset to identify patterns in support tickets and advocate for permanent fixes.

*Strong written and verbal English communication skills.

*Bonus: Experience with payment systems, tax compliance (KYC), or global creator monetization platforms.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.