French Speaking Customer Service Advisor Edinburgh – Office Based
£26,800
Monday–Friday, 8:00am–4:30pm
Fluent in French and passionate about helping customers?We’re looking for a French Speaking Customer Service Advisor to join a friendly and fast-paced team in Edinburgh. This is a great opportunity to use your language skills in a role where you’ll make a real difference to customers every day.
What’s in it for you?*33 days annual leave
*Monthly performance-based bonus
*Free on-site gym
*Health cash plan (dental, optical, physiotherapy & more)
*Employee wellbeing & assistance programme
*Enhanced sick pay
*Life & health insurance
*Enhanced family policies (maternity, paternity, adoption)
*Ongoing training and development
*Regular team events and incentives
*Refer-a-friend bonus scheme
The RoleAs a French Speaking Customer Service Advisor, you’ll be the first point of contact for customers, helping with travel-related queries across phone, email, and live chat.
Your responsibilities will include:
*Delivering high-quality customer service across multiple channels
*Resolving queries with empathy, professionalism, and efficiency
*Building rapport and creating a positive customer experience
*Keeping up to date with company updates and promotions
*Working collaboratively with your team
What you’ll need*Fluent French and English (essential)
*Previous customer service experience
*Excellent communication and interpersonal skills
*Strong problem-solving ability
*Comfortable using Microsoft Office
*Ability to stay calm under pressure
*A positive, proactive attitude
Why apply?Join a company that invests in your growth, supports your wellbeing, and recognises your achievements—while giving you the opportunity to build a long-term career.
Apply today to start your next chapter in a rewarding customer service role.