Overview
We’re looking for a confident and customer-focused Contact Centre Representative to join a growing team in Norwich. This role offers a mix of customer service and sales, supporting customers while identifying opportunities to enhance their services.
You’ll be speaking with customers across a variety of channels, building relationships, understanding needs, and helping them find solutions that work for them.
The Role
*Speak with customers via phone and digital channels
*Support customers with queries and product information
*Identify opportunities to upgrade or enhance existing services
*Build strong relationships to encourage long-term loyalty
*Work towards individual and team performance goals
*Keep customer records accurate and up to date
*Work closely with colleagues to ensure a smooth customer experience
Day to Day
*Handling a mix of inbound and outbound customer conversations
*Discussing solutions that meet customer needs
*Following up on opportunities and ongoing customer enquiries
*Managing information in internal systems
*Ensuring conversations and processes remain compliant and professional
About You
*Comfortable speaking with customers over the phone
*Confident, personable, and commercially aware
*Happy working towards targets in a structured environment
*Organised and able to use basic systems and Microsoft Office
*Motivated, reliable, and keen to develop
Desirable:
*Previous experience in a contact centre, sales, or customer service role
*Familiarity with payment systems or CRM platforms
To be successful you MUST have call centre/telecare experience.
Please apply now or email your CV to .