Contact Centre Operations Manager
other jobs Concept Resourcing
Added before 2 Days
- England,West Midlands,Birmingham
- Full Time, Contract
- £650 - £750 per day
Job Description:
Contact Centre Operations Manager - Contract6-12 months | £650-£750 per day | Inside IR35 | Insurance | 1 day per week onsite (Birmingham)
We are seeking an experienced Contact Centre Operations Manager to lead a large-scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM).
This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation.
Key experience required:*Senior Contact Centre Operations leadership within Insurance or highly regulated Financial Services
*Management of large, multi-channel contact centres (250+ FTE)
*Proven delivery of Financial Services Contact Centre Target Operating Models, including:*People strategy and org design
*Governance, controls, and MI frameworks
*Hybrid working models
*Continuous improvement and change
*Strong track record driving productivity through digital, automation, and AI
*Ownership of large operational budgets (£10m+)
*Proven delivery of strong customer outcomes and operational targets
This is a high-impact interim role, for a credible contact centre leader, who can stabilise operations and deliver a future-ready operating model.
We are seeking an experienced Contact Centre Operations Manager to lead a large-scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM).
This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation.
Key experience required:*Senior Contact Centre Operations leadership within Insurance or highly regulated Financial Services
*Management of large, multi-channel contact centres (250+ FTE)
*Proven delivery of Financial Services Contact Centre Target Operating Models, including:*People strategy and org design
*Governance, controls, and MI frameworks
*Hybrid working models
*Continuous improvement and change
*Strong track record driving productivity through digital, automation, and AI
*Ownership of large operational budgets (£10m+)
*Proven delivery of strong customer outcomes and operational targets
This is a high-impact interim role, for a credible contact centre leader, who can stabilise operations and deliver a future-ready operating model.
Job number 3672911
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Company Details:
Concept Resourcing
Company size: 50–99 employees
Industry: Recruitment Consultancy
We’re Concept Resourcing, one of the UK’s leading independent recruitment companies with specialisms in technology, sales, procurement and...