Internal Account Support Team Leader
*Location: Poole
*Job Type: Full-time - TEMP on going
*Salary: PAYE £19.00ph or UMBRELLA £24.79
We are seeking an Internal Account Support Team Leader to lead, coach, and motivate our Internal Account Support team. This role is pivotal in managing and delivering exceptional customer service, ensuring productivity, and meeting performance targets. The ideal candidate will embody our core values and drive the team towards achieving operational excellence.
Day-to-Day Responsibilities:
*Manage Team Performance: Oversee the productivity and performance of the Internal Account Support team, ensuring goals and targets are consistently met.
*Performance Reviews: Conduct monthly one-to-one meetings with team members to provide feedback, address concerns, and support professional development.
*Customer Complaints: Manage the complaints procedure to ensure issues are resolved efficiently and customer satisfaction is maintained.
*Data Analysis: Analyse productivity metrics to identify areas for improvement and implement necessary action plans.
*Stakeholder Collaboration: Work closely with SMEs, client relationship teams, and warehouse operations to foster teamwork and streamline problem escalation.
*Leadership: Promote a culture of engagement and motivation, creating a positive work environment and providing coaching to enhance team skills and career growth.
Required Skills & Qualifications:
*Proven experience in customer service management.
*Strong commercial acumen with the ability to interpret and analyse financial data.
*Experience in sales or account management with a consultative approach.
*Proficiency in Microsoft Office, Outlook, and CRM systems.
*Excellent communication, negotiation, and problem-solving skills.
*Highly organised with the ability to manage multiple tasks and adapt to a fast-changing environment.
Personal Attributes:
*Credible and personable leader, approachable and able to lead by example.
*Resilient, with a positive and proactive "can do" attitude.
*Team player, flexible in direction to achieve broader team goals.
*Excellent planning and organisational skills, with a keen eye for detail.
Benefits:
*Competitive salary and performance-based incentives.
*Opportunities for professional development and career advancement.
*Supportive and dynamic work environment.
How to Apply:
To apply for the Internal Account Support Team Leader position, please submit your CV and a cover letter detailing your relevant experience and how you embody our core values. Your application should demonstrate your ability to lead and motivate a team, as well as your commitment to delivering exceptional customer service.
This role is an excellent opportunity for a motivated leader to make a significant impact within our organisation, driving both team and business success.