Client Support Executive - Accounting Practice (Xero)
other jobs Hays Specialist Recruitment Limited
Added before 3 hours
- England,London,City of London
- Full Time, Permanent
- £35,000 - £40,000 per annum
Job Description:
*An amazing client of ours - we have previously placed 7 x very happy candidates here!*
*Amazing progression opportunities!*
Our client, an incredibly successful, fast-growing Business Consultancy, are looking to recruit the perfect candidate to join their brand new sub-division within their Client Services department, focusing solely on Accounting-related queries and ensuring their clients get the best out of their Xero software. Based in an incredible Central London office (over 100 FTE) and working on a hybrid basis with great Monday - Friday hours, this is an incredible opportunity for the right candidate!
Our client offer a Consultancy service to businesses looking to start/grow, offering amazing solutions/advice on a wide range of technical issues. They have grown extensively since their establishment over 10 years ago, and are based in a recently-refurbished, modern Central London location (complete with a Games room, chill-out area and plenty of dogs roaming the office!). As they place a lot of emphasis on offering an incredible service to their client base, they have recently created a brand new department to focus solely on Accounting/related queries for their customers. As a result, they are looking for the perfect candidate to come and join this team, acting as the first point of contact for such issues. In a nutshell, your responsibilities will include:
- Handling inbound calls, emails and live chat queries from B2B clients (c/30-40 daily issues)
- Advising clients on day-to-day accounting queries (expenses/purchases/basic treatment questions)
- Helping clients through Xero usage (troubleshooting issues/explaining features, etc)
- Accurately triaging/escalating more complex Accounting issues to in-house Qualified Accountants
- Recording all customer information on company CRM
- Offering an exceptional service to all clients
- Exceeding Customer Service targets/KPI’s
In order to be considered for this position, it is ESSENTIAL that you have the following:
- Background within Accounting (Bookkeeping, etc)
- Experience of using Xero
- Experience in handling inbound calls/emails from an external customer base
- Articulate, professional telephone manner
- Incredible communication skills (both verbal and written)
- Fun, sociable personality
- Genuine desire to progress in a rapidly-growing company!
In addition to a very competitive basic salary of £35,000 - £40,000, our client are also offering the following:
- Hybrid-working model (3 days in the office / 2 days working from home)
- Amazing working hours: Monday - Friday: 9.00am - 5.30pm
- Incredible office (pen-plan/sociable/games room/office dogs!)
Our client are looking to move very quickly on this position, so any interested candidates are urged to apply at their earliest convenience!
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
*Amazing progression opportunities!*
Our client, an incredibly successful, fast-growing Business Consultancy, are looking to recruit the perfect candidate to join their brand new sub-division within their Client Services department, focusing solely on Accounting-related queries and ensuring their clients get the best out of their Xero software. Based in an incredible Central London office (over 100 FTE) and working on a hybrid basis with great Monday - Friday hours, this is an incredible opportunity for the right candidate!
Our client offer a Consultancy service to businesses looking to start/grow, offering amazing solutions/advice on a wide range of technical issues. They have grown extensively since their establishment over 10 years ago, and are based in a recently-refurbished, modern Central London location (complete with a Games room, chill-out area and plenty of dogs roaming the office!). As they place a lot of emphasis on offering an incredible service to their client base, they have recently created a brand new department to focus solely on Accounting/related queries for their customers. As a result, they are looking for the perfect candidate to come and join this team, acting as the first point of contact for such issues. In a nutshell, your responsibilities will include:
- Handling inbound calls, emails and live chat queries from B2B clients (c/30-40 daily issues)
- Advising clients on day-to-day accounting queries (expenses/purchases/basic treatment questions)
- Helping clients through Xero usage (troubleshooting issues/explaining features, etc)
- Accurately triaging/escalating more complex Accounting issues to in-house Qualified Accountants
- Recording all customer information on company CRM
- Offering an exceptional service to all clients
- Exceeding Customer Service targets/KPI’s
In order to be considered for this position, it is ESSENTIAL that you have the following:
- Background within Accounting (Bookkeeping, etc)
- Experience of using Xero
- Experience in handling inbound calls/emails from an external customer base
- Articulate, professional telephone manner
- Incredible communication skills (both verbal and written)
- Fun, sociable personality
- Genuine desire to progress in a rapidly-growing company!
In addition to a very competitive basic salary of £35,000 - £40,000, our client are also offering the following:
- Hybrid-working model (3 days in the office / 2 days working from home)
- Amazing working hours: Monday - Friday: 9.00am - 5.30pm
- Incredible office (pen-plan/sociable/games room/office dogs!)
Our client are looking to move very quickly on this position, so any interested candidates are urged to apply at their earliest convenience!
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job number 3675186
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Company Details:
Hays Specialist Recruitment Limited
At Hays we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years? success under our belts and a workforce ...