Repairs Senior Operations Manager (London)
Social Housing
£73,000 - £81,000


Purpose:
To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across Octavia/London Homecare housing stock with a budget portfolio of circa £4m.
Embedding a customer focused culture, focusing on contract management and operational performance, cost control and value for money. Leading strategy, identifying opportunities for integration, growth and improvement.


Key Duties:
To have full accountability and control for an annual budget of circa £4m. Working with the FBP and Homecare Directors on the forecasting and reconciliation of the budgets/ trading accounts of the responsive repairs work stream, as well as departmental complaint handling.
Lead on Team and Departmental work plans, policy, procedures and service reviews, corporate strategies and projects through preparation of reports, positive participation and collaboration in working groups and project boards
Ensuring an effective health and safety culture is adopted and strengthened across the teams, including all manual workers, and that local workspaces across our residential stock are safe for our people.


Requirements:
Demonstrable experience/ role model of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams
H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe.
Demonstrable significant management level experience with budgetary responsibilities and management.


Benefits:
Up to 10% pension
28 days holiday + ban holiday
Agile working
Life Assurance
Employee Assistance Programme
Personal development


For more information please call David Bates @ ARM on


Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.