Customer Success Engineer
other jobs McGregor Boyall
Added before 8 Days
- England,London,City of London
- Full Time, Permanent
- Salary negotiable
Job Description:
Customer Success Engineer
Location: London (hybrid)
Duration: 12 months
Day rate: £270 inside ir35
We are looking for a highly technical Customer Success Engineer to join our SASE team, helping customers secure and optimize their cloud environments.
Key Responsibilities:
*Act as the primary technical contact, building strong customer relationships
*Drive adoption and integration of SASE and cloud security solutions
*Provide real-time technical support and strategic guidance
*Partner with CISOs, Security Architects, and DevOps teams on implementations
*Ensure customers achieve maximum ROI from security investments
*Proactively identify risks and develop mitigation plans
*Advocate for customer needs and influence product improvements
*Coach customers on cloud security governance and best practices
*Manage escalations and coordinate with engineering for timely resolution
Required Skills & Experience:
*Experience in technical support, consulting, pre/post-sales, or similar roles
*Strong understanding of networking and security concepts
*Experience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IP
*Knowledge of authentication protocols (SAML, SSO, LDAP, RADIUS)
*Familiarity with SASE architecture and cloud security (CASB, DLP)
*Experience with multi-vendor network environments
*Proficiency in Linux, with Python or Bash scripting skills
*Strong communication skills across technical and non-technical audiences
*Proven ability to manage customer expectations and escalations
*Ability to multitask in a fast-paced environment
Education:
*Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
If this seems like a good fit for you, please apply or email your CV to
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Location: London (hybrid)
Duration: 12 months
Day rate: £270 inside ir35
We are looking for a highly technical Customer Success Engineer to join our SASE team, helping customers secure and optimize their cloud environments.
Key Responsibilities:
*Act as the primary technical contact, building strong customer relationships
*Drive adoption and integration of SASE and cloud security solutions
*Provide real-time technical support and strategic guidance
*Partner with CISOs, Security Architects, and DevOps teams on implementations
*Ensure customers achieve maximum ROI from security investments
*Proactively identify risks and develop mitigation plans
*Advocate for customer needs and influence product improvements
*Coach customers on cloud security governance and best practices
*Manage escalations and coordinate with engineering for timely resolution
Required Skills & Experience:
*Experience in technical support, consulting, pre/post-sales, or similar roles
*Strong understanding of networking and security concepts
*Experience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IP
*Knowledge of authentication protocols (SAML, SSO, LDAP, RADIUS)
*Familiarity with SASE architecture and cloud security (CASB, DLP)
*Experience with multi-vendor network environments
*Proficiency in Linux, with Python or Bash scripting skills
*Strong communication skills across technical and non-technical audiences
*Proven ability to manage customer expectations and escalations
*Ability to multitask in a fast-paced environment
Education:
*Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
If this seems like a good fit for you, please apply or email your CV to
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Job number 3676849
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Company Details:
McGregor Boyall
Company size: 100–249 employees
Industry: Recruitment Consultancy
Established in 1987, McGregor Boyall is a global recruitment consultancy providing permanent and contract / interim professionals across a wide variet...