Scheduling Team Leader - Social Housing Repairs & Maintenance
Full time, permanent
Based in Stratford
£34,000 per annum
Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team.
Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant.
The Role
As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met.
You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service.
Responsibilities
*Manage resource planning activities to maximise efficiency
*Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met
*Monitor KPI performance and analyse service failures to drive continuous improvement
*Carry out regular audits of team performance and address any issues identified
*Ensure all reporting systems are accurately maintained and updated in a timely manner
*Deliver excellent customer service to residents and clients
*Handle resident queries, manage appointment changes, and arrange bookings
*Support customer satisfaction initiatives, including surveys where required
*Attend meetings and provide regular updates to the team
*Promote a positive team culture and maintain high standards
*Assist with people management responsibilities where required
*Ensure compliance with company policies, procedures, and environmental standards
*Collaborate with other departments to ensure smooth service delivery
Key Criteria
*Experience within a scheduling or call centre environment
*Background in maintenance/repairs, ideally within social housing
*Strong customer service focus with an excellent telephone manner
*Good communication and organisational skills
*Ability to identify and resolve issues effectively
*Strong prioritisation skills and ability to meet deadlines
*Ability to work under pressure in a fast-paced environment
*High attention to detail
*Team player with supervisory or team leadership experience
What’s on Offer
*25 days annual leave + bank holidays
*Long service awards
*Employee perks and discount scheme
*Paid volunteer day each year
*Ongoing training, support, and career progression opportunities
*Inclusive and supportive working environment
This is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services.
For more information and your chance of securing this role, please apply online!