A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service.


Client Details
The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.
Description
*Provide first-line IT support to users via phone, email and service desk tools
*Log, own and resolve incidents and service requests within agreed SLAs
*Troubleshoot and diagnose hardware and software issues
*Escalate unresolved issues to senior IT colleagues following defined procedures
*Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones
*Deploy approved software and hardware and carry out user administration tasks
*Assist with internal moves, equipment setup and configuration
*Maintain accurate documentation and update tickets clearly
*Participate in a shift rota as required
Profile
*Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment
*Working knowledge of Windows 11, including basic deployment support
*Working knowledge of Microsoft 365 applications and administration
*Experience with Active Directory and Azure/Entra user management
*Familiarity with service desk or ticketing tools (e.g. Jira Service Desk)
*Experience supporting desktop/laptop hardware and using remote support tools
*Strong communication skills and a professional, customer-focused approach
*Organised, flexible and able to manage workload in a fast-paced environment


Job Offer
*Competitive daily rate between £100 to £130 inside IR35.
*Temporary role offering flexibility and valuable industry experience.
*Collaborative and supportive work environment.
Apply now to take the next step in your career.