The Company:
*A growing and well-respected Financial Services organisation
*Works with a wide range of employers to support employees in improving their financial futures
*A collaborative, supportive environment with a strong focus on service quality and continuous improvement
The Benefits:
*Competitive salary and benefits package
*Generous and uncapped bonuses
*Impressive City Centre Offices
*Fantastic company culture
*Clear opportunities for progression as the business continues to grow
The Role:
*Act as the main contact for a large group of corporate clients in the public sector ensuring a high standard of ongoing support
*Monitor account performance and use data to guide decisions and improvements
*Identify ways to increase service usage and add value within existing accounts
*Organise and lead regular check-ins with clients to review progress and future needs
*Support and guide junior team members to maintain consistent service quality
*Ensure all client activity is delivered in line with agreed expectations and timelines
*Plan and oversee projects from initial concept through to completion
*Address client concerns promptly and manage any issues through to resolution
*Keep CRM systems and records accurate and up to date
*Contribute to generating interest in services and increasing client engagement
The Ideal Candidate:
*Previous experience managing business clients
*Strong communication skills with the ability to influence and build trust
*A track record of maintaining positive client relationships over time
*Comfortable working towards targets or performance goals
*Familiar with CRM platforms such as Salesforce or similar systems
*Understanding of the Financial Services sector is an advantage
Apply now for more information!