Customer Service Support - Software (12-month fixed term)
other jobs Coburg Banks Limited
Added before 3 Days
- England,West Midlands,Birmingham
- Full Time, Permanent
- £27,000 - £27,396 per annum
Job Description:
Role: Customer Service Support (12-month fixed term)
Location: Hybrid - Marston Green, Birmingham 3 days per week
Salary: £27,396
Hours: Monday to Friday 8am to 4:30pm
Benefits: Pension
Established over 30 years ago this highly innovative company are going through an exciting time with the main business system being redeveloped and redesigned into a bespoke modern solution. This system supports 3500 users across 96 member businesses.
Working as part of the Help Desk Support Team, following training, you will be responsible for ensuring the provision of high-quality product and service support users on a centralised bespoke logistics and tracking platform that enables all members and customers to facilitate data exchange and processing of operational transactions.
This role would suit someone that has worked in a call centre or a helpdesk that is looking for a first step into IT and is happy to learn how to support a large software application.
Any experience of using a helpdesk ticketing system would be welcome.
Based close to Birmingham airport, the role will be a hybrid one with three days a week in the office.
The role is for a fixed term of 12 months.
What are we looking for:
*You will have experience of working on a helpdesk or in a call centre with excellent customer services skills.
*You will have a passion for software and IT
*You will live within a commutable distance of Marston Green, Birmingham
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Location: Hybrid - Marston Green, Birmingham 3 days per week
Salary: £27,396
Hours: Monday to Friday 8am to 4:30pm
Benefits: Pension
Established over 30 years ago this highly innovative company are going through an exciting time with the main business system being redeveloped and redesigned into a bespoke modern solution. This system supports 3500 users across 96 member businesses.
Working as part of the Help Desk Support Team, following training, you will be responsible for ensuring the provision of high-quality product and service support users on a centralised bespoke logistics and tracking platform that enables all members and customers to facilitate data exchange and processing of operational transactions.
This role would suit someone that has worked in a call centre or a helpdesk that is looking for a first step into IT and is happy to learn how to support a large software application.
Any experience of using a helpdesk ticketing system would be welcome.
Based close to Birmingham airport, the role will be a hybrid one with three days a week in the office.
The role is for a fixed term of 12 months.
What are we looking for:
*You will have experience of working on a helpdesk or in a call centre with excellent customer services skills.
*You will have a passion for software and IT
*You will live within a commutable distance of Marston Green, Birmingham
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Job number 3677643
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Company Details:
Coburg Banks Limited
Company size: 20–49 employees
Industry: Recruitment Consultancy
Coburg Banks is a multi-sector recruitment firm based in Sutton Coldfield in the UK.We specialise in the Health & Social Care, IT, Sales and Technical...