We are recruiting for a First Line Services Support Analyst to join a growing and technology-driven operations team based in Whiteley. This is an excellent opportunity for someone with a customer-focused mindset and an interest in technology to build a career within a specialist technical support environment. Full training will be provided, with clear progression into more technical and mid-level roles over time. You will support customers with system queries, technical issues and operational processes, ensuring a high-quality service and smooth day-to-day platform performance. This role offers exposure to software systems, APIs, transaction processing and operational data, making it ideal for someone looking to develop technical skills within a structured and supportive environment.
Key Responsibilities


*Provide first-line support to customers, resolving system and transaction queries
*Troubleshoot issues relating to system configuration, integrations and operational processes
*Manage customer onboarding and support setup of new accounts
*Monitor and process daily operational activities, ensuring accuracy and efficiency
*Escalate complex issues while maintaining ownership and communication with customers
*Maintain clear and accurate records of support activity and system updates
*Support reporting and data analysis using Excel and internal systems
*Assist with incident tracking, resolution and continuous improvement initiatives
Skills & Experience


*Previous experience in an IT customer service or IT support-based role
*Strong interest in technology, systems or software
*Excellent communication skills with the ability to explain issues clearly
*Strong attention to detail and organisational skills
*Ability to manage workload and prioritise tasks in a busy environment
*Basic experience with Microsoft Office (especially Excel)
*Exposure to technical concepts such as APIs, data, or system integrations - Desirable
*Experience supporting software or technical products - Desirable
*Interest in fintech, online systems - Desirable
*Proactive, positive and keen to learn
*Strong problem-solving mindset
*Curious and motivated to develop technical skills
*Comfortable working in a structured, process-driven environment
Salary & Benefits


*£27,000 – £29,000 salary
*25 days holiday + bank holidays
*Company pension
*On-site parking
*Office-based role (Whiteley)
*Structured training and development programme
*Clear progression opportunities into more technical roles