Reed is recruiting on behalf of a well-established, UK-based manufacturing organisation for a Customer Service Executive to join their busy Customer Service team in Newport. This is a varied and fast-paced role, ideal for an experienced customer service professional who enjoys managing customer accounts end-to-end and working closely with internal teams to deliver an excellent customer experience.
You will act as the first point of contact for customers both pre- and post-sale, ensuring enquiries, orders, and issues are handled efficiently and accurately.
Salary, Benefits and Hours of Work:
*£27,000 salary
*Monday - Friday 8.00am - 17.00pm
*25 days holiday plus bank holidays
*Non-contributory pension and life assurance (after qualifying period)
*Healthcare scheme (after qualifying period)
*Subsidised on-site canteen
*Stable, full-time role within a supportive and collaborative team
*Progression Opportunities
Key Duties and Responsibilities:
*Acting as the first point of contact for customer enquiries pre- and post-sale
*Processing customer orders using an in-house system, ensuring accuracy throughout
*Following up enquiries and orders to successful resolution and customer satisfaction
*Proactively chasing order progress and coordinating timely deliveries
*Liaising with customers and internal departments to arrange direct deliveries
*Developing in-depth knowledge of products, codes, and procedures
*Supporting external sales teams and international subsidiaries with order and product information
*Logging product complaints and arranging credits or replacement orders where required
*Raising quotations and supporting sales requests to progress orders
*Identifying opportunities to improve customer service and customer retention
*Providing cover for colleagues during periods of annual leave or absence
Skills & Experience Required
Essential:
*Minimum 2 years’ experience in a customer service environment
*Confident and professional telephone manner
*Strong written and verbal communication skills
*Experience using Microsoft Office (email, databases, and systems)
*Highly organised, with the ability to manage priorities and deadlines
*GCSEs (or equivalent) including English and Maths (Grade C/4 or above)
Personal Attributes:
*Customer-focused with excellent relationship-building skills
*Enthusiastic, reliable, and quick to learn
*Able to work independently and as part of a team
*Strong attention to detail and commitment to service quality
Diversity & Inclusion
This employer is committed to equality of opportunity and welcomes applications from all suitably qualified candidates. A safe and inclusive working environment is actively promoted.
Apply Now
If you’re an experienced Customer Service Executive looking for a permanent role in Newport offering stability, variety, and progression, click apply today and one of our team will come back to you.