Part-time Operations Assistant
Monday-Friday
20-25hours a week- flexibility offered
Woodbridge
£28,000-£32000 FTE


This is a hands-on operations role focused on bringing structure, visibility, and control to the day-to-day running of a growing ecommerce business.
You will take ownership of core operational systems and processes, ensuring orders, suppliers, inventory, and reporting are accurately tracked and actively managed. This is not a passive support role, you will be expected to take initiative, maintain high standards of accuracy, and identify issues before they escalate.
Working directly with the founder, you will play a key role in transitioning the business from a fast-moving startup into a more structured, process-driven organisation. This role is ideal for someone organised, proactive, and eager to grow into greater responsibility over time.

Key ResponsibilitiesOperational Systems & Workflow Ownership*Own and manage day-to-day operational tracking across orders, suppliers, logistics, and work-in-progress
*Ensure all operational data is accurate, up to date, and clearly structured
*Identify gaps, inconsistencies, or risks and take action without waiting for direction
*Maintain visibility over supplier status, payments, and operational flow to prevent delays
Inventory, Stock & Marketplace Coordination*Maintain accurate inventory records across all sales channels, particularly Amazon
*Monitor stock levels and proactively manage reordering requirements
*Coordinate stock movements and deliveries
*Ensure marketplace listings and data are accurate and aligned with actual operations
Reporting, Visibility & Business Rhythm*Build and maintain structured Excel-based systems for tracking performance and operations
*Produce weekly operational reports highlighting key metrics, trends, and issues
*Maintain and update the business scorecard to support decision-making
Product & Supplier Coordination*Track product development across suppliers, design, compliance, and technical workstreams
*Ensure timelines and requirements are clearly managed and communicated
Admin, Projects & General Support*Provide operational and administrative support across the business
*Coordinate trade fairs, travel, meetings, and ad hoc projects

What We’re Looking ForEssential Skills & Experience*Proven ability to build and manage structured systems (e.g., spreadsheets, trackers, tools)
*Comfortable working with data to identify issues and drive action
*Strong sense of ownership with a track record of delivering without close supervision
*Excellent attention to detail and ability to manage multiple moving parts
*Quick to learn and adapt to new systems independently
*Reliable, proactive, and accountable for outcomes
*Positive, energetic, and motivated to grow with the business
Preferred Experience*Experience using Excel or similar tools for data management and analysis
*Background in B2C ecommerce or operational support
*Familiarity with online marketplaces such as Amazon or eBay
*Experience using AI tools (e.g., ChatGPT) to improve efficiency