Customer Service Advisor (Ecommerce / Online Marketplaces)
other jobs HR CAREERS & NATIONWIDE RECRUITMENT SERVICE
Added before 4 Days
- England,West Midlands,Staffordshire,Newcastle-under-Lyme
- Full Time, Permanent
- £25,000 - £28,000 per annum
Job Description:
Customer Service Advisor (E-commerce / Online Marketplaces)
Location: Near Stoke-on-Trent (Staffordshire area), commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding towns/villages.
A global manufacturing company is looking for a Customer Service Advisor to support its growing B2C ecommerce operation, providing a first-class experience across online marketplaces (including the company website and major marketplace platforms).
What you’ll be doing
*Handling customer queries across e-commerce marketplaces (website and major platforms such as Amazon/eBay-style channels)
*Responding via telephone, webchat and email
*Managing customer accounts (updating details, placing manual orders)
*Working with 3PL (third-party logistics — outsourcing warehousing, picking/packing, inventory and transport to a specialist providers) to keep orders moving to agreed service levels
*Managing returns and coordinating with internal Quality/Product teams to reach the best outcome
*Investigating delayed/lost deliveries with logistics partners and couriers
*Spotting recurring issues and suggesting improvements to website content and product listings
*Working closely with internal teams (including Marketing) to plan workload around upcoming campaigns and remain on-brand
What we’re looking for
*Strong customer service experience (B2C or ecommerce ideal)
*Excellent communication and listening skills
*Confident telephone manner
*Strong IT skills and ability to learn systems quickly
*Good communication skills
*strong MS Office and spredsheet skills
*Calm under pressure with strong organisation and prioritisation
*Customer-focused, results-oriented and able to make sound process decisions
Location / Commutable from
Near Stoke-on-Trent, Newcastle-under-Lyme area, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, Staffordshire, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding settlements.
Location: Near Stoke-on-Trent (Staffordshire area), commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding towns/villages.
A global manufacturing company is looking for a Customer Service Advisor to support its growing B2C ecommerce operation, providing a first-class experience across online marketplaces (including the company website and major marketplace platforms).
What you’ll be doing
*Handling customer queries across e-commerce marketplaces (website and major platforms such as Amazon/eBay-style channels)
*Responding via telephone, webchat and email
*Managing customer accounts (updating details, placing manual orders)
*Working with 3PL (third-party logistics — outsourcing warehousing, picking/packing, inventory and transport to a specialist providers) to keep orders moving to agreed service levels
*Managing returns and coordinating with internal Quality/Product teams to reach the best outcome
*Investigating delayed/lost deliveries with logistics partners and couriers
*Spotting recurring issues and suggesting improvements to website content and product listings
*Working closely with internal teams (including Marketing) to plan workload around upcoming campaigns and remain on-brand
What we’re looking for
*Strong customer service experience (B2C or ecommerce ideal)
*Excellent communication and listening skills
*Confident telephone manner
*Strong IT skills and ability to learn systems quickly
*Good communication skills
*strong MS Office and spredsheet skills
*Calm under pressure with strong organisation and prioritisation
*Customer-focused, results-oriented and able to make sound process decisions
Location / Commutable from
Near Stoke-on-Trent, Newcastle-under-Lyme area, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, Staffordshire, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding settlements.
Job number 3678343
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metapel
Company Details:
HR CAREERS & NATIONWIDE RECRUITMENT SERVICE
Company size: 5,000 employees
Industry: Recruitment Consultancy
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