Account Manager
  • Scotland,Glasgow City
  • Full Time, Permanent
  • £36,000 - £38,000 per annum
Job Description:
Salary: £35,000 – £38,000 + £4,000 Annual Commission Scheme + Company Car

Hours: 40 hours per week (08:30 – 17:30 core hours)

Location: Multi-site operational environment (onsite)

Contract: Permanent

Our client, a leading national provider of workforce and recruitment solutions, is looking to appoint an ambitious and driven Recruitment Manager to oversee a high-profile, multi-site operation. This is an excellent opportunity for an experienced leader who enjoys managing complex operations, developing high-performing teams, and delivering exceptional service within a fast-paced, high-volume environment. This role offers genuine scope to make an impact not just managing day-to-day operations, but shaping performance, driving continuous improvement, and building strong partnerships with key stakeholders. If you are a confident operational leader with strong commercial awareness and a passion for delivering results, this could be the next step in your career.





Key Responsibilities

Leadership & Team Management

*Provide strong, visible leadership across multiple operational sites
*Manage, coach, and develop a team to achieve high levels of performance and engagement
*Set clear objectives, monitor progress, and support professional development
*Foster a positive, inclusive, and high-performing team culture
*Lead by example, promoting accountability, resilience, and collaboration

Operational & Service Delivery Management
*Take ownership of day-to-day operational performance across your cluster
*Ensure workforce levels meet forecasted demand and service requirements
*Manage resource planning, scheduling, and contingency planning
*Drive service delivery standards to consistently meet and exceed KPIs and SLAs
*Act as the escalation point for operational challenges and service issues
*Ensure continuity of service during peak periods and operational pressures

Compliance, Governance & Risk Management

*Ensure full compliance with all legal, regulatory, and contractual requirements
*Oversee pre-employment screening, workforce documentation, and audit readiness
*Monitor compliance with working time regulations and operational policies
*Identify risks proactively and implement mitigation strategies
*Maintain accurate reporting and documentation across operational systems

Performance & Continuous Improvement

*Analyse operational data and management information to identify trends and opportunities
*Drive efficiency improvements and process enhancements
*Support business growth through proactive planning and service optimisation
*Contribute to strategic planning and operational development
*Deliver against financial targets, productivity measures, and performance indicators


What Makes This Role Attractive

This is not simply a supervisory role it is a hands-on leadership position with genuine responsibility and influence. You will be trusted to manage a complex, high-volume operation while developing your team and driving measurable performance improvements. The role offers strong visibility, autonomy, and the opportunity to build leadership capability within a nationally recognised organisation delivering essential workforce solutions.

This position would particularly suit someone who enjoys:

*Leading teams in fast-paced operational environment
*Managing multiple sites or functions
*Taking ownership of performance and service delivery
*Driving change and continuous improvement
*Working closely with senior stakeholders
*Making decisions and solving problems in real time

About You

You will likely have experience in one or more of the following environments:

*Recruitment or workforce management
*Logistics or distribution
*Operations or service delivery
*Manufacturing or industrial settings
*High-volume staffing environments
*Multi-site operational management

Essential Skills & Experience
*Proven experience managing teams within a fast-paced operational environment
*Experience overseeing multi-site or high-volume operations
*Strong leadership and people management capability
*Excellent stakeholder and relationship management skills
*Strong organisational and planning skills
*Commercial awareness and performance focus
*Ability to manage competing priorities and operational pressures
*Sound understanding of compliance, governance, and operational standards
*Confident decision-maker with strong problem-solving ability
*Resilient, adaptable, and results-driven approach

If this sounds like a role for you then apply here for a confidential chat.
Job number 3679081

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Pertemps Scotland Perms
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