Receptionist / Repairs Scheduler (Housing Services)Permanent
We are working with one of our Housing clients to help them recruit for a Receptionist with strong administration and scheduling experience to join a busy housing and property services team within a resident-focused organisation.
This is a varied, front-facing role that sits at the heart of responsive repairs and property services. You’ll act as the first point of contact for residents and visitors, while also playing a key role in scheduling repairs, coordinating contractors, and ensuring works are delivered efficiently and compliantly.
The roleYou’ll be responsible for:
*Managing reception duties and handling enquiries face-to-face, by phone and email
*Logging and scheduling responsive repairs, communal works and void works
*Coordinating appointments between residents, surveyors, operatives and contractors
*Tracking damp, mould and disrepair cases, ensuring documentation and records are accurate
*Applying priority times and schedule of rates to repair orders
*Monitoring progress of works and following up to ensure completion
*Supporting invoice processing, compliance checks and performance reporting
*Maintaining clear communication with residents throughout the repairs process
What our client is looking for*Experience in a reception, front-of-house or customer-facing admin role
*Previous experience within housing, property, repairs or maintenance (highly desirable)
*Strong scheduling, coordination and diary management skills
*Excellent attention to detail and confidence using systems and trackers (including Excel)
*A calm, organised approach, with the ability to manage competing priorities
*Confident communicator who enjoys working with residents and internal teams
*Knowledge of repairs processes, compliance or Awaab’s Law is desirable but not essential
*Please note due to the nature of this role, it will be on site 5 days per week.
What’s on offer*Salary of £32,907-£34,359 per annum
*27 days annual leave plus bank holidays (increasing with service)
*Local Government Pension Scheme
*Two paid volunteering / give-back days per year
*Supportive, inclusive culture with learning and development opportunities
*A role where you can make a genuine difference to residents’ day-to-day experience