Drive performance. Improve processes. Make an impact.
We’re looking for a proactive and detail-focused Business Operations Lead to join a busy team in Rooksley. This is a hands-on, high-impact role where you’ll connect teams, optimise systems, and help shape how we deliver for our clients.
What You’ll Be Doing
You’ll act as the go-to link between stakeholders, systems, and teams—keeping operations efficient, compliant, and continuously improving.
*Act as a key liaison between internal teams and clients to ensure business needs are met
*Lead training and support for UK associates across EOM, CMS, and DMS systems
*Take ownership of Business Operations projects from concept through to completion
*Identify gaps and inefficiencies, recommending and implementing smarter solutions
*Support reporting, troubleshoot system issues, and enhance operational processes
*Manage order and inventory transactions on behalf of clients
Key Responsibilities
*Lead integrations when publishers expand services
*Support onboarding and offboarding of client publishers
*Deliver training sessions and maintain clear process documentation
*Troubleshoot consignment ledger and system issues with Credit Control
*Support clients using the Publisher Portal
*Attend client integration meetings and ensure onboarding actions are delivered
*Analyse sales and operational data; produce ad hoc reports for stakeholders
*Monitor service levels and recommend improvements
*Streamline processes to improve efficiency and performance
*Manage inventory transactions, sales reports, purchase orders, and discount updates
*Maintain accurate client records and documentation
*Support client-facing events and liaise with warehouse teams on stock and queries
What You’ll Bring
*Strong analytical mindset with excellent attention to detail
*Proven ability to manage multiple priorities and meet deadlines
*Confident communicator with strong stakeholder management skills
*Experience delivering training and supporting system users
*Advanced organisational and problem-solving skills
*Proficiency in Microsoft Excel, Word, and PowerPoint
Essential Requirements
*2+ years’ experience in reporting or data analysis
*2+ years in a client or customer-facing role
*At least 1 year of hands-on MS Excel experience
*Ability to work full-time in a fast-paced, evolving environment
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.