Trainee Customer Service Executive (Freight Forwarding)


Lichfield WS14


Monday to Friday 9am – 5pm (1hour lunch break)




£24,784 - £35,000 (depending on experience)


We are seeking a motivated Trainee Customer Service Executive to join a busy freight forwarding team.
This is an excellent opportunity for someone looking to start a career in Freight Forwarding.
You will receive training and support while learning how to manage customer accounts, coordinate shipments, and ensure a high level of customer service.
Key Responsibilities:
*Assist in managing customer enquiries via email and phone in a professional and timely manner
*Support the coordination of import and export shipments (Ocean, Road and Air)
*Liaise with carriers, suppliers, and internal departments to ensure smooth shipment movement
*Track and update shipment statuses, providing customers with accurate information
*Help prepare and process shipping documentation (e.g., invoices, packing lists, customs paperwork)
*Maintain accurate records in internal systems
*Assist in resolving customer issues or delays efficiently and professionally
*Learn and follow industry regulations, including customs and compliance requirements
Training & Development:
*Full training will be provided on freight forwarding operations and systems
*Ongoing support from experienced team members
*Opportunities to develop into a fully qualified customer service or operations specialist
Skills & Requirements:
*Strong communication skills (written and verbal)
*Good attention to detail and organisational ability
*Basic IT skills (Microsoft Office, email systems)
*Willingness to learn and develop within the logistics industry
*Ability to work in a fast-paced environment
*A proactive and positive attitude
*Previous customer service experience
Interest in freight forwarding, logistics / supply chain