Client Success Executive - Brazilian Portuguese & LATAM Spanish
other jobs RGH-Global
Added before 4 Days
- England,London,City of London
- Full Time, Permanent
- £25,000 per annum
Job Description:
Client Success Executive Job Description
Position: Client Success Executive (CSE)
Reports to: Client Success Manager / Senior Client Success Manager
Location: Remote - with 2 meet-ups a month in London with team
Team: Client Success
A Client Success Executive is a frontline role that plays a key part in nurturing existing client relationships, managing a portfolio of Mid-Market and SMB clients, and supporting larger strategic initiatives alongside our Client Success Managers and Senior Client Success Managers.
As a Client Success Executive, you will develop into a trusted client consultant, responsible for ensuring campaigns run smoothly, identifying opportunities for growth, and contributing to overall client satisfaction and revenue generation.
Key Responsibilities
Client Management & Support:
*Manage and optimise campaigns for Mid-Market and SMB clients (primarily Brazilian Portuguese-speaking clients and some LATAM Spanish), ensuring day-to-day client needs are met.
*Act as the first point of contact for client requests, providing timely and effective responses.
*Highlight and escalate paused or underperforming clients to the relevant CSM/SCSM, ensuring feedback loops are completed.
*Assist with the creation of tags, overlays, and other technical campaign elements per client and team requirements.
Reporting & Analysis:
*Support the preparation and delivery of weekly/monthly performance reports, QBR presentations, and sector benchmarking insights.
*Identify trends, recommend improvements, and contribute to revenue projections.
Collaboration & Teamwork:
*Work closely with CSMs, SCSMs, and the sales team to support client onboarding, campaign optimisation, and growth opportunities.
*Collaborate with colleagues to share knowledge, provide assistance, and ensure high-quality delivery across portfolios.
Accountabilities:
*Conduct daily checks and maintain accurate reports across your client portfolio.
*Escalate client feedback (both positive and negative) promptly to relevant CSMs.
*Contribute to achieving a Customer Satisfaction (CSAT) score of 70%+ across the team.
*Actively participate in team initiatives to improve processes and enhance client outcomes.
Position: Client Success Executive (CSE)
Reports to: Client Success Manager / Senior Client Success Manager
Location: Remote - with 2 meet-ups a month in London with team
Team: Client Success
A Client Success Executive is a frontline role that plays a key part in nurturing existing client relationships, managing a portfolio of Mid-Market and SMB clients, and supporting larger strategic initiatives alongside our Client Success Managers and Senior Client Success Managers.
As a Client Success Executive, you will develop into a trusted client consultant, responsible for ensuring campaigns run smoothly, identifying opportunities for growth, and contributing to overall client satisfaction and revenue generation.
Key Responsibilities
Client Management & Support:
*Manage and optimise campaigns for Mid-Market and SMB clients (primarily Brazilian Portuguese-speaking clients and some LATAM Spanish), ensuring day-to-day client needs are met.
*Act as the first point of contact for client requests, providing timely and effective responses.
*Highlight and escalate paused or underperforming clients to the relevant CSM/SCSM, ensuring feedback loops are completed.
*Assist with the creation of tags, overlays, and other technical campaign elements per client and team requirements.
Reporting & Analysis:
*Support the preparation and delivery of weekly/monthly performance reports, QBR presentations, and sector benchmarking insights.
*Identify trends, recommend improvements, and contribute to revenue projections.
Collaboration & Teamwork:
*Work closely with CSMs, SCSMs, and the sales team to support client onboarding, campaign optimisation, and growth opportunities.
*Collaborate with colleagues to share knowledge, provide assistance, and ensure high-quality delivery across portfolios.
Accountabilities:
*Conduct daily checks and maintain accurate reports across your client portfolio.
*Escalate client feedback (both positive and negative) promptly to relevant CSMs.
*Contribute to achieving a Customer Satisfaction (CSAT) score of 70%+ across the team.
*Actively participate in team initiatives to improve processes and enhance client outcomes.
Job number 3683055
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