1st Line IT Support Technician
other jobs Digital Waffle
Added before 4 Days
- England,South East,Hampshire
- Full Time, Permanent
- £28,000 per annum
Job Description:
First Line SupportWaterlooville, England, United Kingdom (Hybrid)
Service Desk Engineer (1st Line)
Waterlooville (Hybrid)
£28,000 + Benefits
Full-time | Includes occasional evenings/weekends (rota)
The Role
We’re working with a growing IT services provider looking to add a customer-focused Service Desk Engineer to their team.
This is a front-line support role, ideal for someone with experience in a structured Service Desk environment who enjoys delivering clear, consistent support and taking ownership of tickets from start to finish.
You’ll play a key role in ensuring a smooth and reliable IT service for end users, working within established processes and service frameworks.
What’s on Offer
*Competitive salary (£28,000)
*Hybrid working
*Pension & life assurance
*Private healthcare
*Generous holiday allowance + additional leave
*Training and development opportunities
*Supportive team environment
Key Responsibilities
*Act as the first point of contact for IT support queries
*Manage and resolve 1st line incidents and service requests
*Log, categorise and update tickets accurately within the system
*Provide clear and professional communication to users throughout
*Escalate more complex issues to 2nd/3rd line teams where required
*Support user admin tasks (joiners, movers, leavers)
*Follow structured processes to maintain service consistency and quality
What We’re Looking For
*Experience in a Service Desk / Helpdesk role (ideally within an MSP or IT environment)
*Good knowledge of Microsoft 365 / Windows environments
*Experience using a ticketing system
*Understanding of basic networking concepts
*Strong communication skills and a calm, structured approach to troubleshooting
*Ability to follow processes and work within defined SLAs
Desirable
*Exposure to ITIL or structured service environments
*Experience working in multi-site environments
The Right Fit
*Reliable and consistent in delivery
*Customer-focused with a professional approach
*Comfortable working within structured processes
*Confident knowing when to escalate issues
Service Desk Engineer (1st Line)
Waterlooville (Hybrid)
£28,000 + Benefits
Full-time | Includes occasional evenings/weekends (rota)
The Role
We’re working with a growing IT services provider looking to add a customer-focused Service Desk Engineer to their team.
This is a front-line support role, ideal for someone with experience in a structured Service Desk environment who enjoys delivering clear, consistent support and taking ownership of tickets from start to finish.
You’ll play a key role in ensuring a smooth and reliable IT service for end users, working within established processes and service frameworks.
What’s on Offer
*Competitive salary (£28,000)
*Hybrid working
*Pension & life assurance
*Private healthcare
*Generous holiday allowance + additional leave
*Training and development opportunities
*Supportive team environment
Key Responsibilities
*Act as the first point of contact for IT support queries
*Manage and resolve 1st line incidents and service requests
*Log, categorise and update tickets accurately within the system
*Provide clear and professional communication to users throughout
*Escalate more complex issues to 2nd/3rd line teams where required
*Support user admin tasks (joiners, movers, leavers)
*Follow structured processes to maintain service consistency and quality
What We’re Looking For
*Experience in a Service Desk / Helpdesk role (ideally within an MSP or IT environment)
*Good knowledge of Microsoft 365 / Windows environments
*Experience using a ticketing system
*Understanding of basic networking concepts
*Strong communication skills and a calm, structured approach to troubleshooting
*Ability to follow processes and work within defined SLAs
Desirable
*Exposure to ITIL or structured service environments
*Experience working in multi-site environments
The Right Fit
*Reliable and consistent in delivery
*Customer-focused with a professional approach
*Comfortable working within structured processes
*Confident knowing when to escalate issues
Job number 3683208
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Digital Waffle
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Founded in 2018, Digital Waffle specialises in finding the best Tech, Digital & Marketing talent across the UK, EU & USA. Our mission is simple, recru...