Customer Service Advisor
Location: Worcester - Office Based
Hours: Full Time
Contract: Temporary
Salary: £12.66ph

Four Squared Recruitment are currently recruiting for a Customer Service Advisor to join a friendly and supportive team. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering a high standard of service.

As a Customer Service Advisor, you will be responsible for providing professional, efficient, and courteous support to customers across multiple channels, ensuring queries are resolved promptly and accurately.

Key Responsibilities: *Acting as the first point of contact for customer enquiries via phone, email, and/or face-to-face
*Handling a high volume of queries while maintaining excellent service standards
*Resolving customer issues and complaints in a calm and professional manner
*Accurately updating customer records and internal systems
*Providing clear and accurate information about products/services
*Escalating complex issues where appropriate
*Working closely with colleagues and other departments to ensure a seamless customer experience
*Adhering to company policies, procedures, and data protection requirements
About You: *Previous experience in a customer service or customer-facing role is desirable
*Strong verbal and written communication skills
*A positive, professional, and empathetic approach
*Ability to remain calm under pressure and manage challenging conversations
*Good organisational skills and attention to detail
*Confident using IT systems and standard office software
*Reliable, punctual, and a strong team player
What We Offer
*Full training and ongoing support
*Opportunities for career development and progression
*A supportive and inclusive working environment
If you’re passionate about delivering outstanding customer service and are looking to join a company that values its people, we’d love to hear from you.

To apply, please submit your CV to