Pharmaceutical Assessment Program Administrator – FTC


An exciting opportunity has arisen for a Pharmaceutical Assessment Program Administrator to join a national regulatory body responsible for safeguarding patient and public confidence in the pharmacy profession


The post holder will work autonomously, managing a varied administrative workload including application processing, data management, customer enquiries, and reporting, while providing a consistently high standard of customer service in a regulated environment




Key Responsibilities:
*Accurately process applications relating to the Pharmaceutical Assessment, including reasonable adjustments, appeals, nullification requests, and misconduct cases
*Complete a wide range of administrative tasks to a high standard, including updating CRM systems, managing trainee records, and coordinating communications
*Respond professionally to trainee and stakeholder queries by telephone and email, including complex or sensitive enquiries
*Maintain and develop trainee data sets, ensuring records are accurate, complete, and up to date
*Produce reports and management information using CRM tools, Advanced Find functions and Excel, supporting operational and regulatory reporting
*Liaise directly with internal and external stakeholders to investigate and resolve enquiries, escalating issues where appropriate
*Support the upkeep of Standard Operating Procedures, FAQs, guidance documents, and trainee communications
*Contribute to planning and delivery cycles for each assessment, identifying issues, capturing lessons learned and suggesting process improvements
*Work collaboratively with internal teams, including Customer Services, to ensure smooth service delivery
*Maintain clear audit trails and comply with information security, data protection, risk management, and business continuity requirements
*Uphold organisational values through professional conduct, integrity, and a commitment to service excellence
*Undertake additional administrative duties as required to support the wider team




Ideal Candidate Profile:
*Proven experience in high volume administrative or application processing roles, working to strict deadlines with excellent attention to detail
*Strong customer service experience, with the ability to communicate clearly and professionally both verbally and in writing
*Excellent written communication skills, including drafting clear, tailored responses to complex enquiries
*Confident managing data and quality assuring own work
*Strong Microsoft Office skills, particularly Excel
*Highly organised, target driven and comfortable managing competing priorities




Location: Central London
Working Pattern: Hybrid
Hours: 35 hours per week
Contract: 12-month Fixed Term Contract (maternity cover)
Salary: £26,476 – £28,905 per annum, depending on skills and experience, plus benefits