Senior Support Analyst - Wholesale (1-Year FTC)
We’re looking for a Senior Support Analyst to join a high-performing IT team supporting critical wholesale applications in a global insurance environment. This is a 1-year fixed-term maternity cover role, ideal for someone who thrives in fast-paced, business-facing support functions. Experience in the insurance sector-particularly within the Lloyd’s market-is highly advantageous.
What you’ll do
You’ll be at the heart of application support-keeping systems stable, stakeholders informed, and services continuously improving.
*Own incident triage, investigation, and resolution for business-critical systems
*Support releases, deployments, and change processes end-to-end
*Automate and optimise operational processes through scripting
*Monitor system health and proactively prevent issues
*Manage access requests, controls, and security compliance
*Collaborate with vendors, service owners, and business stakeholders
*Drive documentation, service improvements, and operational excellence
What you bring
*Strong experience in application support within a financial services or regulated environment
*Exposure to the insurance sector (Lloyd’s market experience a strong advantage)
*Hands-on SQL and scripting skills
*Familiarity with monitoring tools (e.g. LogicMonitor, Redgate or similar)
*Solid understanding of ITIL practices and service lifecycles
*Proven ability to handle major incidents and stakeholder communication under pressure
*A proactive mindset with a focus on automation and continuous improvement
Why this role?
*Work on business-critical platforms in a global setting
*Join a collaborative, experienced IT team
*Opportunity to influence service quality and operational maturity
*Immediate impact in a role with real ownership and visibility