£Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Enhanced Pension + Healthcare
An excellent opportunity for a technically minded individual with strong customer service skills to join a global market leader, offering long-term career development, hands-on training, and a varied support role across innovative products and systems.
Do you have experience in a technical support or customer-facing engineering role? Are you looking to join a growing organisation where you can develop your skills and progress your career?
Established for over 40 years, this multi-award-winning global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With a strong reputation for innovation and quality, the business continues to expand internationally and invest in its people and technology.
In this hybrid role, you will act as the first point of contact for customers, providing technical support and product guidance across a wide range of systems and services. You will handle incoming queries via phone, email, and digital platforms, supporting both pre-sales and aftersales activities. The role will involve troubleshooting technical issues, logging and managing cases, supporting training initiatives, and working closely with internal teams to deliver a high level of customer service.
This role would suit someone with a technical background in electrical, electronics or electromechanics who enjoys problem solving and delivering excellent customer support in a fast-paced environment.
The Role:
*Provide 1st and 2nd line technical support via phone, email, and online tools
*Troubleshoot customer issues and support pre- and post-sales queries
*Log and manage support cases within the ticketing system
*Assist with training, documentation, and internal collaboration
*Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Excellent Benefits
The Person:
*Technical background (electrical, electronics, electromechanical, automotive)
*Experience in a customer-facing technical role
*Strong fault-finding and problem-solving skills
*Good communication and organisational ability
*Commutable to Dartford
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.
We are an equal opportunities company and welcome applications from all suitable candidates.