Responsive Repairs ManagerLocation: Greater Manchester (hybrid / on-site across housing stock)
Salary: Competitive, dependent on experience
Contract: 3 months
About the RoleWe’re looking for an experienced Responsive Repairs Manager to lead the delivery of a high-quality, customer-focused repairs service across a diverse housing portfolio.
You’ll be responsible for ensuring responsive and emergency repairs are completed safely, efficiently and right first time, while meeting service standards, budgets and regulatory requirements. This is a key leadership role with real impact on residents’ homes and satisfaction.
Key Responsibilities*Lead and manage the day-to-day delivery of a responsive and emergency repairs service
*Ensure repairs are completed within agreed timescales, budgets and KPIs
*Champion a customer-first approach, driving high levels of resident satisfaction
*Act as an escalation point for complex repairs, complaints and service failures
*Ensure full compliance with health & safety legislation and housing standards
*Manage and monitor contractor performance to ensure quality, safety and value for money
*Control budgets and identify opportunities for efficiencies and service improvement
*Lead, motivate and develop a team of supervisors, operatives and support staff
*Use performance data to drive continuous improvement and service transformation
What We’re Looking ForEssential:
*Proven experience managing a responsive repairs service, ideally within social housing or a similar environment
*Strong knowledge of building maintenance, housing repairs and contractor management
*Excellent understanding of UK health & safety legislation
*Experience managing budgets and delivering value for money
*Confident people manager with the ability to lead and develop high-performing teams
*Strong communication, organisation and problem-solving skills


To discuss the finer points of this fantastic opportunity and request a copy of the job description please don’t hesitate to contact me directly on or email